Firefox not connecting to my Bank website properly
Hello Firefox, I have an online account with First Direct Bank (UK) but I have difficulty in making a connection over this browser. The laptop is an Asus which has been reliable with that connection until a few months ago. The browser is Version 111.0.1 with automatic updates, using Duck-duck Go as the search engine. It finds the Bank's webpage without difficulty (as it does with everything else). What is supposed to happen then is the Bank's webpage offers a question regarding acceptance of using their cookies. However this question frequently does not appear thus, the webpage will not respond. This is usually the case during the working day, yet it seems to be satisfactory during the evening. An alternative laptop using Firefox & Duck-duck Go does receive the Cookies question and subsequent access at all times.
I have discussed this situation with the Bank IT staff but their reply is that their system is working correctly and to try Google Chrome instead. That does work OK but I am not keen to use it for various reasons.
All suggestions that will hopefully resolve this snag will be gratefully received.
Kind regards, Tim
All Replies (2)
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Hello Cor-el, Many thanks for your guidance above which has worked quickly. As you have said, it was the 'Ghostery' that was preventing the access. All is now good1 Tim