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Unable to setup Two-step authentication

  • 2 replies
  • 0 have this problem
  • Last reply by cor-el

cgahley
cgahley
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I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

I am having trouble setting up Two-step authentication. After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work. Can anyone help to resolve? Thanks

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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See this thread. https://support.mozilla.org/en-US/questions/1481639#answer-1698174

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you make sure that the time/timezone is correct on all devices as the TOTP is only valid for thirty seconds, so even a small offset makes the code invalid?

Modified by cor-el

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