Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are logon/password credentials failing to load?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

It is forgetting to "Remember Me." and failing to load logon/password credentials for websites that are already saved. Did not have this issue while using Firefox 3.6.x and it doesn't happen with all sites.

It is forgetting to "Remember Me." and failing to load logon/password credentials for websites that are already saved. Did not have this issue while using Firefox 3.6.x and it doesn't happen with all sites.

All Replies (1)

more options
  • Websites remembering you and automatically log you in is stored in a cookie.
  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.

Clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.