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Orange mail software problem when using distribution lists : some lists cannot be used for writing e-mails. The problem does not exist when using Internet Explo

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  • Last reply by Demade

Demade
Demade
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When writing an e-mail directly on the Orange e-mail service (not on Thunderbird) I am facing the following problem : some distribution lists cannot be used to complete the adressees. The same lists can be used without difficulty if I use Internet Explorer instead of Firefox. The Orange hotline told me that probably my Firefox version was not updated. Unfortunately I checked that, and apparently the automatic updating works. I have also updated the plug ins, without any result.

When writing an e-mail directly on the Orange e-mail service (not on Thunderbird) I am facing the following problem : some distribution lists cannot be used to complete the adressees. The same lists can be used without difficulty if I use Internet Explorer instead of Firefox. The Orange hotline told me that probably my Firefox version was not updated. Unfortunately I checked that, and apparently the automatic updating works. I have also updated the plug ins, without any result.

All Replies (2)

iamjayakumars
iamjayakumars
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Please reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with the left mouse key.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

See if this helps solve the issues you had and please report back to us!

Demade
Demade Question owner
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Please could you specify which webpage you mean ? The process with Orange is the following : - 1. click on "Write an e-mail" on the mail webpage - 2. click on "To" to reach the Contacts which opens a new window - 3. click on "Distribution lists" - 4. click on the selected list then click on "add". The list appears ot the box corresponding to the addresses . UNTIL THEN EVERYTHING WORKS WELL - 5. click on the button "validate", which closes the window previously opened and normally - 6. reloads the initial page with the complete list on the line "To". Instead of that I get the last e-mail address I previously used . Question : at which step of this process should I try your suggestions ? I tried when the initial page was reloaded with the wrong address, but it did not work to get back the rignt distribution list;

Note that the whole process functions with OTHER Distribution lists. The only difference is that the problematic one has a larger number of adresses (62) however inferior to the maximum indicated by Orange (100). I also remind that there is no problem when using Internet Explorer instead of Firefox. Thanks for your help !