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firefox keeps crashing

  • 1 reply
  • 6 have this problem
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  • Last reply by cor-el

rick820
rick820
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Every time I open more then two tabs and try to close one of them Firefox crashes. I am not a computer genius I need a simple fix for this.

Every time I open more then two tabs and try to close one of them Firefox crashes. I am not a computer genius I need a simple fix for this.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.