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Manytimes when the page is loading my firefox crashes...what can I do? (I already uninstall it, and install it, so I have the latest version). I've W8

  • 4 replies
  • 1 has this problem
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  • Last reply by fermonsi80

fermonsi80
fermonsi80
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While i'm on the internet, and I open a new page, or I click to a link, my firefox crashes when it's loading, and it's really annoying 'cuz it happens several times in an hour. I always click on send the error to firefox but i'm tired of this. Hope you can help me 'cuz I don't want to change to another browser.

Ty.

Fernando

While i'm on the internet, and I open a new page, or I click to a link, my firefox crashes when it's loading, and it's really annoying 'cuz it happens several times in an hour. I always click on send the error to firefox but i'm tired of this. Hope you can help me 'cuz I don't want to change to another browser. Ty. Fernando

All Replies (4)

John99
John99
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Hi Fernando,
Sorry you are having problems with Firefox

There are some known issues with Firefox & Windows 8 that are being worked on. There is a possibility you may need to consider a temporary downgrade but do not do so until you have provided a couple of Crash IDs.

Modified by John99

fermonsi80
fermonsi80 Question owner
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b34c551c-19c8-4cbe-b276-3842a52082ba-flash222/02/201302:43 p. m.b34c551c-19c8-4cbe-b276-3842a52082ba-flash122/02/201302:43 p. m.b34c551c-19c8-4cbe-b276-3842a52082ba-browser22/02/201302:43 p. m.b34c551c-19c8-4cbe-b276-3842a52082ba22/02/201302:43 p. m.bp-5e478aee-d3f4-42dc-b0fd-b6538213022222/02/201302:41 p. m.bp-e71f2946-e147-40fa-8605-c1f72213022222/02/201302:25 p. m.bp-be316544-c81b-4e1f-b9e2-9dedd213022222/02/201302:08 p. m.bp-522028df-01d4-442c-96ec-e4be0213022222/02/201302:08 p. m.bp-13e31e6e-d941-487f-bde2-da0de213022222/02/201302:00 p. m.bp-0859df15-3bab-4f6b-819b-a92dc213022222/02/201301:55 p. m.bp-2b4958f7-3cfe-49f5-9d35-53743213022222/02/201302:09 a. m.bp-b87bcefd-3daa-4098-b6c2-6f73a213022222/02/201301:57 a. m.bp-88a7b1a9-6afb-4a86-beed-6c4c9213022222/02/201301:55 a. m.bp-8e621235-014d-4a2f-affc-10cf6213022222/02/201301:50 a. m.bp-2b981b3b-5b18-45f6-8d8b-a0b1c213022121/02/201304:35 p. m.bp-41c64139-c587-4c29-8d46-b8715213022121/02/201304:04 p. m.bp-9e2da220-769b-4019-96f0-73d9c213022121/02/201302:24 p. m.bp-2309da48-e38b-41f1-aa00-f949b213022121/02/201312:30 p. m.bp-d110e2b9-3bcc-42de-816e-02ca7213022121/02/201312:12 p. m.

John99
John99
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Yes checking the first Crash ID it is the Windows 8 AMD issue so the current temporary solution is to downgrade to Firefox 18.0.2 as explained in the other thread.

  • Please remember NOT to use any option deleting personal information

Sorry about the inconvenience. Please try that and post back with how you get on.

Please also bookmark both of the threads so that you are able to watch for progress reports. This is an important crash and I am sure it will be receiving attention as a priority.

For Forum cross referencing purposes (I only looked at the first report)

  • Crash Report for your CrashID bp-5e478aee-d3f4-42dc-b0fd-b65382130222
    • Crash Signature: TlsGetValue
      my comment why is it not shown as [TlsGetValue] or [@TlsGetValue] {could affect forum search results)
    • Related Bugs
      Bug 830531 REOPENED --- [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340
fermonsi80
fermonsi80 Question owner
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Ok, now I've read in the "comment" section of the report that also happens to thousands of people.. Maybe it's an internal issue with firefox...but seriously firefox needs to fix this right away...