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I get a message "Download complete"... options are to install or install later. I didn't ask to download anything. I can't ge rid of the message

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by dbdsy

dbdsy
dbdsy
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I've run both Malwarebytes and Kaspersky. Each found a few threats which were quarantined/deleted. They did not fix/delete the message.

Additionally, the startup is extremely slow... don't know if that is an indication of a virus or simply an older computer (2006 Toshiba Satellite, dual processor) with the challenges of more current software/virus protection etc.

I've run both Malwarebytes and Kaspersky. Each found a few threats which were quarantined/deleted. They did not fix/delete the message. Additionally, the startup is extremely slow... don't know if that is an indication of a virus or simply an older computer (2006 Toshiba Satellite, dual processor) with the challenges of more current software/virus protection etc.

Chosen solution

hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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philipp
philipp
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Chosen Solution

hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

dbdsy
dbdsy Question owner
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The txt box was an unidentified note from Verizon when linking my cell to my laptop. THEY SHOULD IDENTIFY THEMSELVES!!!!

Thx for the assistance DBDSY