Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I don't think Firefox is the problem...I think it's Pogo.com. I have loaded and reloaded Firefox but still get Unable to Connect error, yet the internet is on

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by kobe

jsantellan
jsantellan
more options

I get kicked out of a game yet the internet is still active; I have reloaded Java, Firefox, Adobe is up to date but still get the same message.

I get kicked out of a game yet the internet is still active; I have reloaded Java, Firefox, Adobe is up to date but still get the same message.

All Replies (1)

kobe
kobe
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
YOU WILL NOT LOSE...

  • Bookmarks
  • Browsing history
  • Passwords
  • Cookies
  • Web form auto-fill information

Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.