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Google search links on firefox returns 404 error.

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  • Son yanıtı yazan: Kash_champ

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Problem: https://www.google.com opens fine.

Search returns results fine.

But when I click on any of the search resutl link, it returns the following --- "404. That’s an error. The requested URL /url was not found on this server. That’s all we know."

And this happens for all or any link on google search and only on firefox.

I don't have any proxy or vpn settings. All other browsers working OK. All other sites and links working OK in firefox except for google.

The troubleshoot I tried so far....

1. Cleared firefox cache & cookies. --- didn't work

2. Tried firefox in safe mode. ---- didn't work

3. Refreshed Firefox in the config page. ---- didn't work

4. Cleared Windows DNS Cache resolve. ----- didn't work

5. Disabled Firefox's ipv6 in config. --- didn't work

6. Cleared all other browsers Cache & cookies. ---- didn't work

7. Cleared windows temporary internet files & temporary files. ---- didn't work

8. Ran Anti-Malware software Full scans with a) Malwarebytes, b) Superantispyware, c)Addwarecleaner, d) Microsoft Safety scanner and cleared all found threats and potential risks. ---- didn't work

9. Ran Anti-virus scan with Kaspersky Anti-virus (KIS 2016) at highest security level. ---- No threats detected.

10. Finally uninstalled firefox, removed install DIR, removed %APPDATA%\roaming\Mozilla\firefox DIR. --- Cleared registry with regcure. ----- Fresh installed Firefox. No add-ons except for Kaspersky Protection (which I disabled). ----- And still No luck.

I’m really at my wits' end.

Any fix? solution? workaround? next step?

Thanks.

Problem: https://www.google.com opens fine. Search returns results fine. But when I click on any of the search resutl link, it returns the following --- "404. That’s an error. The requested URL /url was not found on this server. That’s all we know." And this happens for all or any link on google search and only on firefox. I don't have any proxy or vpn settings. All other browsers working OK. All other sites and links working OK in firefox except for google. The troubleshoot I tried so far.... 1. Cleared firefox cache & cookies. --- didn't work 2. Tried firefox in safe mode. ---- didn't work 3. Refreshed Firefox in the config page. ---- didn't work 4. Cleared Windows DNS Cache resolve. ----- didn't work 5. Disabled Firefox's ipv6 in config. --- didn't work 6. Cleared all other browsers Cache & cookies. ---- didn't work 7. Cleared windows temporary internet files & temporary files. ---- didn't work 8. Ran Anti-Malware software Full scans with a) Malwarebytes, b) Superantispyware, c)Addwarecleaner, d) Microsoft Safety scanner and cleared all found threats and potential risks. ---- didn't work 9. Ran Anti-virus scan with Kaspersky Anti-virus (KIS 2016) at highest security level. ---- No threats detected. 10. Finally uninstalled firefox, removed install DIR, removed %APPDATA%\roaming\Mozilla\firefox DIR. --- Cleared registry with regcure. ----- Fresh installed Firefox. No add-ons except for Kaspersky Protection (which I disabled). ----- And still No luck. I’m really at my wits' end. Any fix? solution? workaround? next step? Thanks.

Kash_champ tarafından tarihinde düzenlendi

Seçilen çözüm

Same problem reported in this thread, also a Kaspersky user (unsolved): https://support.mozilla.org/questions/1092299

Bu yanıtı konu içinde okuyun 👍 2

Tüm Yanıtlar (7)

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Hello Kash_champ, try Google Public DNS IP addresses as a test :

for IPv4 :

  • 8.8.8.8
  • 8.8.4.4

for IPv6 :

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

https://developers.google.com/speed/public-dns/docs/using

any luck ?

thanks

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I use 8.8.8.8 Google public DNS as my primary DNS.

Plus I think DNS resolve problem will effect all the browsers. I'm not sure though.

Kash_champ tarafından tarihinde düzenlendi

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It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Seçilen çözüm

Same problem reported in this thread, also a Kaspersky user (unsolved): https://support.mozilla.org/questions/1092299

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jscher2000 said

Same problem reported in this thread, also a Kaspersky user (unsolved): https://support.mozilla.org/questions/1092299

Thank you very much.

I tried disabling 'scanning of encrypted connections' in Kaspersky. That seemed to have stopped the problem temporarily. I re-enabled it, but unfortunately the problem has returned.

I'm planning on taking this issue with Kaspersky. If I get an explanation or solution from them, I'll post it back here.

For, the time being would you please walk me through the processes of importing / installing a root certificate in firefox. [ By the way I checked and there is a "Kaspersky Anti-virus Personal root certificate" already present in my firefox Certificate authorities.]

Thank you very much for the help.

Kash_champ tarafından tarihinde düzenlendi

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Hi Kash_champ, if you already have the Kaspersky cert in your Authorities, and you aren't getting SSL errors everywhere, I suggest not rocking that boat for the time being.

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After having a communication with Kaspersky, they confirmed that it was a reported / known issue that occurs because of some security database updates.

They told me that a future database update would probably solve the problem which luckily for me did solve the problem.

Thanks for all the support.