Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

FF sync says Unknown account and i can`t log in or restore the password. redhead@mail.ru

  • 1 відповідь
  • 2 мають цю проблему
  • 2 перегляди
  • Остання відповідь від guigs

OlyaT
OlyaT
more options

Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

Hello. My ex bf stole my FF sync password, got into it, stole all other passwords saved in the browser. I also started to receive messages that I can`t sync on my laptop anymore. First I tried to log in, it wouldn`t log me in. Then I clicked "Forgot my passport" and it said that there were too many requests to restore it, so it didn`t let me do that too. Now it just says "Unknown account". Could you please help me to restore my acc and change the password. Thank you. Olya

Усі відповіді (1)

guigs
guigs
more options

hi OlyaT, I cannot restore the account for you, however I can recommend to delete the account and create a new one with a new password and to change all the passwords that were stored.