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Firefox keeps on freezing

  • 2 відповіді
  • 1 має цю проблему
  • 13 переглядів
  • Остання відповідь від black_rose_hime

black_rose_hime
black_rose_hime
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Firefox freezes as I go onto my usual sites and sometimes crashes, this has been happening for the last 3 weeks now and has never happened before and the version of Firefox I have is 43.0.4.

Firefox freezes as I go onto my usual sites and sometimes crashes, this has been happening for the last 3 weeks now and has never happened before and the version of Firefox I have is 43.0.4.

Усі відповіді (2)

sumayah.islam
sumayah.islam
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

black_rose_hime
black_rose_hime Власник питання
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Here are the most recent 5 files:

Crash ID: bp-9032dcdc-d7e3-4e2e-912f-b9a672160122 Crash ID: bp-faf78dbd-71a1-432a-8665-d65962160121 Crash ID: bp-68b3dd21-e98b-4214-8367-04df02160120 Crash ID: bp-6191cc77-f810-4560-b94c-77bbd2160120 Crash ID: bp-0e8a08d0-9b65-4cf0-a9ae-b2f002160120