Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Recover Firefox Account/Sync password without losing stored data

  • 3 відповіді
  • 2 мають цю проблему
  • 4 перегляди
  • Остання відповідь від sashavindaver

sashavindaver
sashavindaver
more options

Hello,

I've accidentally deleted all my saved passwords in Firefox. Recovering key3.db and logins.json didn't really help, maybe they were overwritten more then once, I don't really know, tried everything I could find on Internet, no success. Last chance is getting the passwords from Firefox Account/Sync, which I once set and left as is, but unfortunately I can't remember the password for the Sync account, and resetting the password would reset all the stored passwords according to warning at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information I can provide any information required to confirm my identity, if needed, I need that Sync account password.

Thank in advance for your help.

Hello, I've accidentally deleted all my saved passwords in Firefox. Recovering key3.db and logins.json didn't really help, maybe they were overwritten more then once, I don't really know, tried everything I could find on Internet, no success. Last chance is getting the passwords from Firefox Account/Sync, which I once set and left as is, but unfortunately I can't remember the password for the Sync account, and resetting the password would reset all the stored passwords according to warning at https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information I can provide any information required to confirm my identity, if needed, I need that Sync account password. Thank in advance for your help.

Усі відповіді (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Unfortunately you can't recover the password, you either know it and enter it when prompted and can get access to your personal data or you reset the password if you can't remember it and lose all personal data stored on the Sync server. Your personal data is encrypted locally with an encryption key derived from this password before it is uploaded to the Sync server and this encrypted data can only be decrypted when the sync key is derived from this specific password. Therefor you should always make sure that you do not forget this password.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

If you didn't check system restore points for copies of your passwords (the two files you mentioned), you could try that:

I suggest anything useful you find you copy out to a neutral location such as your Documents folder rather than restoring it back to its original location (especially if Firefox is still running).

sashavindaver
sashavindaver Власник питання
more options

Thank you all for your help, tried your suggestions already. Was afraid nothing could be done, so no news. Thanks anyway