Users are regularly getting broken profiles and Thunderbird comes up as a blank window.
Environment:
-- Win10 Pro 2004 (happened in 1909 also) 64bit -- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder) -- Thunderbird 78.2.1 (and previous) - no addons
Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing.
Troubleshooting steps tried, all result with same blank window:
Restart in safe mode, addon disabled
Delete files:
parent.lock
session.json
xulstore.json
Delete everything in:
C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles
Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.
Environment:
-- Win10 Pro 2004 (happened in 1909 also) 64bit
-- Using Win10 roaming profiles (but saving actual mail folders on C drive - problem also happens when storing in default location in roaming folder)
-- Thunderbird 78.2.1 (and previous) - no addons
Very frequently some users launch Thunderbird and only a blank window appears. The panels exist but there are no folders and account/profile is broken. The options hamburger menu button is there but clicking on it does not generate the menu. Cannot access the troubleshooter window from the help menu either - ie. click Help -> Troubleshooting Information does nothing.
Troubleshooting steps tried, all result with same blank window:
Restart in safe mode, addon disabled
Delete files:
parent.lock
session.json
xulstore.json
Delete everything in:
C:\Users\<WinUsername>\AppData\Local\Thunderbird\Profiles
Only steps that work is to create a new Thunderbird profile and set up all mail accounts again.
Усі відповіді (1)
Image of what Thunderbird looks like when profile breaks.
