Thunderbird changing SMTP Port settings in Mail account.
Does anyone know how this could happen?
see: Thunderbird not sending with Gmail POP3 SOLVED
https://support.mozilla.org/en-US/questions/1408429
See 21 March.
Well, after I thought I had fixed my Problem, I got a big surprise. A friend came by and I was explaining what I did so we had a look at the Account Settings. When I pulled up the SMTP settings I noticed that the Port selection had been changed back to 587. I checked the other Gmail accounts and they too had reverted to 587. Bear in mind, I had previously changed all the accounts SMTP ports to the default, 465. Now, the question is, “How did the ports revert to 587. 587 is the port chosen when Thunderbird sets up a gmail account even though it shows the default as 465. Does anyone know how this could happen? Joe
Змінено JoeGons
Усі відповіді (17)
I think you need to start with the incorrect assumption that Thunderbird uses 587 by default. In a proiperly functioning system with internet access the settings for gmail will be downloaded from here https://autoconfig.thunderbird.net/v1.1/gmail.com Not the port for SMTP is 465.
So if you are having accounts created using anything but the approved configuration (port 465), then clearly Thunderbird is not able to be access that web site address when the account setup commences, hence a guessing game ensues that could result in a "guessed" connection using port 587. But first you need to figure out why Thunderbird can't access it's database to get the correct information. I suggest you look to your antivirus, and internet security suite or a firewall that may be blocking access to the web address.
There was code introduced in V91 to automatically convert gmail SMTP to use oauth. https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20 I am however not aware of an instance where someone alleged Thunderbird changed ports used following that conversion. It may be possible that there is an addon that might be messing with your settings. I suggest you look in the troubleshooting information on the help menu under "add-ons" to see if you have any installed, especially ones you don't recognize!
You might post that information (add-ons) and the following Security software segment here once you access it. Others might see something you don't.
Thanks Matt. A little above my “Pay scale”. It’s taken me a few days to understand what you are telling me. Then I had to figure out how to take action.
Well, I have added Thunderbird to the apps allowed through the Firewall. I did notice that Firefox was already allowed.
I can’t figure how to modify Windows Defender.
I have found the Troubleshooting information. (I think)
I have copied it here. It does show the Add-ons. The only add-on that was active was “Manually sort folders” and I have deactivated it. However, I do not think that “Manually sort folders” would be causing a problem.
Joe
I'll post the text of the Troubleshooting Information
It is too large to post in one.
I have 21 screen shots of the page I can post if you like. I can also send it by email.
Troubleshooting Information
Application Basics
Name: Thunderbird Version: 102.9.0 Build ID: 20230310165821 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.9.0 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 3
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 7.9 GB
Disk Space Available: 22.0 GB
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, 0, passwordCleartext
account13:
INCOMING: account13, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, false
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, false
account14:
INCOMING: account14, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account16:
INCOMING: account16, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account18:
INCOMING: account18, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account19:
INCOMING: account19, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account22:
INCOMING: account22, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
account23:
INCOMING: account23, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account24:
INCOMING: account24, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account25:
INCOMING: account25, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account28:
INCOMING: account28, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account29:
INCOMING: account29, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account30:
INCOMING: account30, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account31:
INCOMING: account31, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:587, SSL, OAuth2, true
account32:
INCOMING: account32, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account33:
INCOMING: account33, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account34:
INCOMING: account34, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account35:
INCOMING: account35, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account36:
INCOMING: account36, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account37:
INCOMING: account37, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:587, alwaysSTARTTLS, passwordCleartext, true
account38:
INCOMING: account38, , (pop3) outlook.office365.com:995, SSL, passwordCleartext
OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
account39:
INCOMING: account39, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
account40:
INCOMING: account40, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account41:
INCOMING: account41, , (pop3) pop.mail.yahoo.com:995, SSL, OAuth2
OUTGOING: , smtp.mail.yahoo.com:587, SSL, OAuth2, true
account42:
INCOMING: account42, , (pop3) pop.gmx.com:995, SSL, passwordCleartext
OUTGOING: , mail.gmx.com:465, SSL, passwordCleartext, true
account43:
INCOMING: account43, , (pop3) pop.gmail.com:995, SSL, OAuth2
OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
Libraries
Library
Status
Expected minimum version
Version in use
Path
RNP (OpenPGP)
OK
0.16.2
0.16.2+git20220922.298ad98b.MZLA
G:\Thunderbird Portable\App\thunderbird\rnp.dll
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id3
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
Isolated Web Content: 1
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Duplicate Contact Manager
extension
0.9.2
false
{b4447f60-db9c-11da-a94d-0800200c9a66}
ImportExportTools
extension
3.2.1
false
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
LookOut
extension
1.2.13
false
lookout@aron.rubin
Manually sort folders
extension
2.2.2
false
tbsortfolders@xulforum.org
Test Pilot for Thunderbird
extension
1.3.9
false
tbtestpilot@labs.mozilla.com
Security Software
Type: Name
Antivirus: Microsoft Defender Antivirus
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.5059)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
Graphics cont.
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11-10.18.10.5059)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 40
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 4000
Vendor ID: 0x8086
Device ID: 0x0166
Driver Version: 10.18.10.5059
Driver Date: 8-16-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 05351028
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1600x900@40Hz scales:1.000000|1.000000
DisplayCount: 1
HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
OverlaySupport: NV12=None YUV2=None BGRA8=Software RGB10A2=None
GPUProcessPid: 4248
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
WINDOW_OCCLUSION: available by default
VIDEO_OVERLAY: available by default
HW_DECODED_VIDEO_ZERO_COPY: blocked by default: Blocklisted by gfxInfo
VP8_HW_DECODE: available by default
VP9_HW_DECODE: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
(#0): GP+[GFX1-]: shader-cache: Timed out before finishing loads
Workarounds
Failure Log
(#0): GP+[GFX1-]: shader-cache: Timed out before finishing loads
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): 43.30ms (0.34)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Speakers (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_111D&DEV_76DF&SUBSYS_10280535&REV_1002\4&1a98713&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
128 - 480
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_111D&DEV_76DF&SUBSYS_10280535&REV_1002\4&1a98713&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
128 - 448
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_111D&DEV_76DF&SUBSYS_10280535&REV_1002\4&1a98713&0&0001
Unplugged
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\Joe\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: G:\Thunderbird Portable\Data\profile\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\Joe\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: G:\Thunderbird Portable\App\thunderbird\thunderbird.exe MOZ_CRASHREPORTER_RESTART_ARG_1: -profile MOZ_CRASHREPORTER_RESTART_ARG_2: G:\Thunderbird Portable\Data\profile MOZ_CRASHREPORTER_RESTART_ARG_3: -offline MOZ_CRASHREPORTER_STRINGS_OVERRIDE: G:\Thunderbird Portable\App\thunderbird\crashreporter-override.ini MOZ_PLUGIN_PATH: G:\Thunderbird Portable\Data\plugins
Important Modified Preferences
accessibility.lastLoadDate: 1556495356 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 29352 browser.cache.disk.capacity: 0 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.search.region: TT dom.apps.reset-permissions: true extensions.lastAppVersion: 102.9.0 font.internaluseonly.changed: true font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-western: Times New Roman font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-western: 12 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.crash-guard.d3d11layers.appVersion: 91.13.0 gfx.crash-guard.d3d11layers.deviceID: 0x22b1 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4835 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.d3d9video.appVersion: 78.12.0 gfx.crash-guard.d3d9video.deviceID: 0x0166 gfx.crash-guard.d3d9video.driverVersion: 10.18.10.4358 gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.13.1 gfx.crash-guard.wmfvpxvideo.deviceID: 0x0166 gfx.crash-guard.wmfvpxvideo.driverVersion: 10.18.10.4358 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1679933001 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1679673800 places.history.expiration.transient_current_max_pages: 73362 plugin.importedState: true privacy.purge_trackers.date_in_cookie_database: 0 security.remote_settings.crlite_filters.checked: 1629636397 security.remote_settings.intermediates.checked: 1629636397 security.sandbox.content.tempDirSuffix: {981d5889-de35-40a0-b745-a526037a4e8b} security.sandbox.plugin.tempDirSuffix: {b2a10413-286a-4020-9b67-85fed69b1c62} signon.importedFromSqlite: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1661542804 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: false Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.34.1
4.34.1
NSS
3.79.4
3.79.4
NSSSMIME
3.79.4
3.79.4
NSSSSL
3.79.4
3.79.4
NSSUTIL
3.79.4
3.79.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true
Startup Cache
Disk Cache Path: G:\Thunderbird Portable\Data\profile\startupCache\startupCache.4.little Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings
print_printer: HP Deskjet 1510 series print.more-settings.open: true print.printer_HP_Deskjet_1510_series.print_bgcolor: false print.printer_HP_Deskjet_1510_series.print_bgimages: false print.printer_HP_Deskjet_1510_series.print_duplex: 0 print.printer_HP_Deskjet_1510_series.print_edge_bottom: 0 print.printer_HP_Deskjet_1510_series.print_edge_left: 0 print.printer_HP_Deskjet_1510_series.print_edge_right: 0 print.printer_HP_Deskjet_1510_series.print_edge_top: 0 print.printer_HP_Deskjet_1510_series.print_evenpages: true print.printer_HP_Deskjet_1510_series.print_footercenter: print.printer_HP_Deskjet_1510_series.print_footerleft: &PT print.printer_HP_Deskjet_1510_series.print_footerright: &D print.printer_HP_Deskjet_1510_series.print_headercenter: print.printer_HP_Deskjet_1510_series.print_headerleft: &T print.printer_HP_Deskjet_1510_series.print_headerright: &U print.printer_HP_Deskjet_1510_series.print_in_color: true print.printer_HP_Deskjet_1510_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_left: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_right: 0.5 print.printer_HP_Deskjet_1510_series.print_margin_top: 0.5 print.printer_HP_Deskjet_1510_series.print_oddpages: true print.printer_HP_Deskjet_1510_series.print_orientation: 0 print.printer_HP_Deskjet_1510_series.print_page_delay: 50 print.printer_HP_Deskjet_1510_series.print_paper_data: 1 print.printer_HP_Deskjet_1510_series.print_paper_height: 11 print.printer_HP_Deskjet_1510_series.print_paper_id: 1 print.printer_HP_Deskjet_1510_series.print_paper_name: print.printer_HP_Deskjet_1510_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_1510_series.print_paper_width: 8.5 print.printer_HP_Deskjet_1510_series.print_resolution: 600 print.printer_HP_Deskjet_1510_series.print_reversed: false print.printer_HP_Deskjet_1510_series.print_scaling: 1 print.printer_HP_Deskjet_1510_series.print_shrink_to_fit: false print.printer_HP_Deskjet_1510_series.print_to_file: false print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_bottom: 57 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_left: 13 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_right: 13 print.printer_HP_Deskjet_1510_series.print_unwriteable_margin_top: 6 print.printer_HP_DJ_2130_series.print_bgcolor: false print.printer_HP_DJ_2130_series.print_bgimages: false print.printer_HP_DJ_2130_series.print_duplex: 0 print.printer_HP_DJ_2130_series.print_edge_bottom: 0 print.printer_HP_DJ_2130_series.print_edge_left: 0 print.printer_HP_DJ_2130_series.print_edge_right: 0 print.printer_HP_DJ_2130_series.print_edge_top: 0 print.printer_HP_DJ_2130_series.print_evenpages: true print.printer_HP_DJ_2130_series.print_footercenter: print.printer_HP_DJ_2130_series.print_footerleft: &PT print.printer_HP_DJ_2130_series.print_footerright: &D print.printer_HP_DJ_2130_series.print_headercenter: print.printer_HP_DJ_2130_series.print_headerleft: &T print.printer_HP_DJ_2130_series.print_headerright: &U print.printer_HP_DJ_2130_series.print_in_color: true print.printer_HP_DJ_2130_series.print_margin_bottom: 0.5 print.printer_HP_DJ_2130_series.print_margin_left: 0.5 print.printer_HP_DJ_2130_series.print_margin_right: 0.5 print.printer_HP_DJ_2130_series.print_margin_top: 0.5 print.printer_HP_DJ_2130_series.print_oddpages: true print.printer_HP_DJ_2130_series.print_orientation: 0 print.printer_HP_DJ_2130_series.print_page_delay: 50 print.printer_HP_DJ_2130_series.print_paper_data: 1 print.printer_HP_DJ_2130_series.print_paper_height: -1.00 print.printer_HP_DJ_2130_series.print_paper_name: print.printer_HP_DJ_2130_series.print_paper_size_unit: 0 print.printer_HP_DJ_2130_series.print_paper_width: -1.00 print.printer_HP_DJ_2130_series.print_resolution: 600 print.printer_HP_DJ_2130_series.print_reversed: false print.printer_HP_DJ_2130_series.print_scaling: 1.00 print.printer_HP_DJ_2130_series.print_shrink_to_fit: true print.printer_HP_DJ_2130_series.print_to_file: false print.printer_HP_DJ_2130_series.print_unwriteable_margin_bottom: 57 print.printer_HP_DJ_2130_series.print_unwriteable_margin_left: 12 print.printer_HP_DJ_2130_series.print_unwriteable_margin_right: 12 print.printer_HP_DJ_2130_series.print_unwriteable_margin_top: 12 print.printer_Microsoft_Print_to_PDF.print_bgcolor: false print.printer_Microsoft_Print_to_PDF.print_bgimages: false print.printer_Microsoft_Print_to_PDF.print_duplex: 0 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 1 print.printer_Microsoft_Print_to_PDF.print_paper_height: 11 print.printer_Microsoft_Print_to_PDF.print_paper_id: 1 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 0 print.printer_Microsoft_Print_to_PDF.print_paper_width: 8.5 print.printer_Microsoft_Print_to_PDF.print_resolution: 600 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0
In a previous question you posted you said "I have EIGHT Gmail accounts"
You seem to have added more since that previous question which was only 10 days ago.
I notice you have 10 gmail accounts and three of them have additional identities - other email addresses that makes a total of 14 gmail email addresses.
It seems very weird that all 14 gmail smtp accounts have set themselves to use port 587 when the default is 465.
I also notice you mentioned : "I am using the Portable version of Thunderbird. 102.9.0 (32-bit)" G:\Thunderbird Portable\App\thunderbird\thunderbird.exe
Profile also stored on G: drive : G:\Thunderbird Portable\Data\profile
For clarity they are listed below. account14:
- INCOMING: account14, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account16:
- INCOMING: account16, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account18:
- INCOMING: account18, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, false
account23:
- INCOMING: account23, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account24:
- INCOMING: account24, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account25:
- INCOMING: account25, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account32:
- INCOMING: account32, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account35:
- INCOMING: account35, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account40:
- INCOMING: account40, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
account43:
- INCOMING: account43, , (pop3) pop.gmail.com:995, SSL, OAuth2
- OUTGOING: , smtp.gmail.com:587, SSL, OAuth2, true
That means there are 14 different gmail email addresses. First you need to be absolutely certain that each gmail account and identity is actually using its own smtp. Always check the following via this Outgoing Server list method.
- Menu icon > Account Settings
- Scroll to bottom of left pane - below 'Local Folders' and click on 'Outgoing Servers (SMTP)'
All the outgoing servers will get listed in the right pane. you should have one for each email address meaning you have 14 gmail smtp. Q: How many Outgoing gmail smtp servers have you got listed?
- Post an image showing the list.
Working down from top to bottom for each gmail smtp.
- Select smtp in list
- click on 'Edit'.
- Description: type email address = User Name - this is important.
- Set Port: 465
- User Name = full gmail email address.
- Click on 'OK'
Select next gmail smtp and repeat the same steps. Obviously each smtp will have a different User Name / email address.
If you find one email address does not have it's own smtp then click on 'Add' and enter the correct settings to create another smtp.
Secondly - check that every account and identity are using their own smtp. In Left pane starting at the top and work down for each gmail account.
- Select name of account
- Look bottom right for the 'Outgoing Server (SMTP)':
- The 'Description' entered in each smtp is now useful.
- Does the Description email address match the same as the selected account ?
- If no, then click on the drop down and select the correct email address smtp for the account.
DO NOT click on the 'Edit SMTP_Server' button because you could end up editing something that is used by another account. First it is important to check all the account really are using their own smtp server.
If this account has additional identities:
- click on 'Manage Identities' button
- select the additional identity and click on Edit
- Settings tab - look at the bottom for Outgoing Server (SMTP)
- Check - is that email address identity using the correct smtp ?
- It must use the one which has Description saying it's for that email identity address.
- click on the drop down to locate the correct smtp
DO NOT click on the 'Edit SMTP_Server' button.
Repeat the above check on each account and identity, so you are now certain every account is using the correct smtp.
When you have checked and possibly corrected each and every account and identity. Exit Thunderbird Wait a few moments for background processes to complete. Start Thunderbird.
We need to see that all the changes have been saved and are being used on start up.
- Menu icon > Help > More TRoubleshooting Information
- Scroll to 'Mail and News' section
- Copy all the data only in that section and paste into this forum.
These addons are disabled but uninstall them as they are not designed to work with current TB version.
- ImportExportTools extension version 3.2.1 false
- LookOut extension version 1.2.13 false
At some point Update:
- Manually Sort Folders as the latest is version 2.3.0
- https://addons.thunderbird.net/en-us/thunderbird/addon/manually-sort-folders/
Thanks Toad-Hall for your very detailed reply. It must have taken quite some time. I will need to tackle each process, one at a time.
First: The multiple identities. Please have a look at this Post.
https://support.mozilla.org/en-US/questions/1408724
I believe that because I removed and restored several accounts, I have a problem with duplicates.
Now, you mentioned the accounts 14, 16 and 18. See the attachment.
You will notice that they have multiple identities but the identities are the same. These are not additional addresses but, for some reason, duplicate and triplicate entries that seem to be the same.
See #18 for example.
Shall I simply remove one? Which one? Using the "Manage Identities"
Thanks.
Joe
re:I believe that because I removed and restored several accounts, I have a problem with duplicates.
When you remove a POP account via Account Settings > Account Actions > Remove Account: The Pop account is removed from the Account Settings and also the Folder Pane. But, it is not removed from the Profile Name > 'Mail' folder. Why ? Because Thunderbird realises it was a Pop account and that may mean this is your only copy of downloaded emails which if deleted may be disastrous and cause a loss of emails. It may mean you can recover emails or recover the folder structure saving you a lot of work resorting the Inbox. It is essential that those pop folders do not get auto deleted when a pop account is Removed.
It means when you recreate a POP account, Thunderbird knows you already have a gmail account using pop.gmail.com so it creates another one but adds a number eg: pop.gmail-1.com. However, before downloading any emails into that recreated pop account, you can immediately point that newly recreated account to use the original account folder via the Account Settings > Server Settings > Local directory thus restoring all emails and continuing to use the original set of folders many of which you may have created. Some people may not have auto deleted emails from the server when downloading emails, so the new account will simply redownload everything providing the gmail webmail settings are set up to do it. This means you now have a duplicate set of emails in two separate profile account folders Or if that is not the case you can get copies from the original pop account folder and copy them over to the new account folder.
If you have more than one gmail email address then additional pop accounts using pop server eg: pop.gmail.com; will also get a pop account folder with an extra number.
How to find out which pop.gmail-n.com are you currently using for any particular gmail account:
- 'Account Settings' > 'Server Settings' for the pop gmail email address/account
- Bottom right locate: 'Local directory:'
You may need to make the window wider to see all the text in Local directory: But it will say something like this:
- G:\Thunderbird Portable\Data\profile\Mail\pop.gmail-3.com
In which case do not delete the pop.gmail-3.com folder.
In the profile mail folder, you can delete any pop.gmail-n.com folder that you are not currently using in any of your current pop gmail accounts, but only do this if you are certain those folders do not contain emails you may need to restore. But you may feel there is no point in keeping several pop account folders that contain identical sets of accounts.
re :You will notice that they have multiple identities but the identities are the same. Shall I simply remove one? Which one? Using the "Manage Identities"
Usually, the top one is the default one, it will also have bold font to indicate it is default and it will be the one shown in the left pane of Account Settings.
It seems you created additional identical identities for the same account.
- Click on 'Manage Identities'
- Select second in list and click on 'Delete'
- Click on 'Close'
- Check the account is still in the Account Settings. It should not get removed.
Змінено Toad-Hall
Thanks again Toad-Hall. You’re making it all clear.
First, I'll address the list of Outgoing Servers. I would prefer to PM the list to you. It is a bit sensitive. I can also send you a list of all the accounts in my “Get Messages” list. That is so you can help me reconcile the anomalies in my setup. (Number of Gmail accounts etc.)
Second, the message folders. I have Thunderbird setup for all the messages for all the accounts to go to the Local Inbox. The accounts do not have individual Inboxes. I also have Folders for most of my important emails. Jim, Bob, Brother, Sister, Banking etc. Filters send emails to each folder. The “Profile” Mail Folders are empty. I’m not using any of the “pop.gmail-n.com” folders in the Profile\Mail folder for emails. I also have Thunderbird delete all messages from the Server after downloading. I backup my messages locally. I also do not have my contacts stored on the Servers. Hack my account and get nothing!!!
I will correct each Gmail SMTP ports today.
Oh, for some Devonshire Clotted Cream right now.
Also, all references with TSTT are old and no longer used. As a matter of fact, TSTT Server does not exist. Also, several others are no longer used.
OK. I get it. You have set up all the Pop accounts as deferred folders - aka using ' Global Inbox (Local Folders)'
I'll have to do some digging because for some reason I'm recalling something from quite a while ago about gmail accounts set up to use 'Global Inbox' and the smtp port getting set as 587.
I'll see what I can find out.
REgarding the SMTP server settings.
Follow same instructions as previously on how to access the 'Outgoing Server (SMTP)' list. For each gmail smtp - you need one for each mail account/email address.
- Set 'Description as email address = username'
- Leave the Port setting as 587
- Change 'Connection Security' to 'STARTTLS'
- click on OK
Like this?
I made the change to 'STARTTLS' and I was able to send an email to myself. It works!!! I was always receiving emails on that address.
Brilliant.
Thank you, not only for your help but your dedication to helping solve problems on this Forum. It did require that extra attention, experience and determination. Thank you so very much. Best, Joe p.s. May I PM you?