We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

email disappeared 2019-2024

  • 2 відповіді
  • 2 мають цю проблему
  • Остання відповідь від laura105

laura105
laura105
more options

All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco.

I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email.

Thanks for your attention.

All my Thunderbird incoming emails from June 2019 -last week disappeared. My sent email is still there. I read that it is a not uncommon problem but I cannot understand all the Help Articles. I am 70 years old and can use a computer but do not understand how it works. Our IT consultant retired suddenly and I am urgently looking for a new one. I am in San Francisco. I called Support at Sonic, They checked and updated my settings but they were not able to restore the incoming email. Thanks for your attention.

Усі відповіді (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is this set up as a pop account?

Корисно?

laura105
laura105 Власник питання
more options

Yes. It is a pop account. Additionally, I seem to be able to find the missing emails if I search for them. I tried repairing my inbox from within Thunderbird but that didn't bring the missing emails back.

I have Carbonite backups of my system but when I went to Carbonite to restore the inbox file, I noticed that it only had the latest version of the inbox from yesterday which is not helpful as it will be missing the same emails.

Thank you for your help! Laura

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.