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After loading the update, I get an error message saying minversion >= and maxversion =<6.0.2

  • 6 відповідей
  • 1 має цю проблему
  • 9 переглядів
  • Остання відповідь від sensei@shinjudojo.com

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I've tried installing from scratch and upgrading, and after the upgrade, it comes up with that error and refuses to load. I have to take it all off and load 6.0 again.

I've tried installing from scratch and upgrading, and after the upgrade, it comes up with that error and refuses to load. I have to take it all off and load 6.0 again.

Усі відповіді (6)

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If using Zone Alarm's browser virtualization or any other similar product or a sand-boxing program (i.e., Sandboxie), turn it off when updating Firefox or Firefox Add-ons. You can post on the forum for any such product that you might be using to get other instructions on the proper use of the product.

The updater wasn't able to update all the files and some were left as older versions. Do a clean reinstall. See: Browser will not start up - XUL Runner error after an update

  1. Download a fresh Firefox copy and save the file to the desktop.
  2. Uninstall your current Firefox version.
  3. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  4. Install the fresh copy of Firefox that you downloaded in step 1


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Змінено SafeBrowser

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I had already uninstalled, rebooted, and installed clean. No combination of removal and installation seems to take care of the problem...

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Which security software (firewall, anti-virus) do you have?

Did you remove or rename the Firefox program folder (C:\Program Files\Mozilla Firefox\) to remove any leftover files?
You may need to reboot the computer

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I have Zone Alarm, but I don't have the toolbar installed.

I downloaded the new Firefox and installed it off-line. I also removed the Firefox directory and it still didn't work. As far as re-booting, I've done that plenty of times...

Clean boot. Remove software. Clean Reboot. Install software. Clean Reboot. Still doesn't work.

Tried that multiple times now after initially trying the upgrade version a few times failed.

Getting frustrated...

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Вибране рішення

If you use ZoneAlarm Extreme Security then try to disable Virtualization.

See:

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clearing the ZoneAlarm virtual cache (depending on ZA version, go to "Browser Security -> Settings -> Advanced" or "Internet -> Web Security -> Settings") then click "Clear Virtual Data"

That part worked! THANK YOU! Now, I was able to fully update my Firefox!

Thanks again! I was not able to find that info on my own.