Press the information link. What does it say?

Make sure that all programs and system files are up to date.

Windows, Firefox, all Plugins and everything else is up to date, i just checked.

The link just redirects me to this (german website incoming!) There's nothing more to it, no crash report window or anything.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

niko.goetze said

The link just redirects me to this (german website incoming!)

@ FredMcD :

This is the link in English :

https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox

niko.goetze said

But since it doesn't show a plugin name, i'm not sure what crashes there exactly...

    Your screenshot shows the Flash icon .....

Would you please make sure that your Flash is up to date ?

The latest version is 32.0.0.344.

McCoy said

Would you please make sure that your Flash is up to date ? The latest version is 32.0.0.344.

Yes, it's up to date. I just reinstalled the newest version to check, no changes.

Here's the requested info:

Allgemeine Informationen

Name: Firefox Version: 74.0 Build-ID: 20200309095159 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0 Betriebssystem: Windows_NT 10.0 Starter-Prozess: Aktiviert Fenster mit mehreren Prozessen: 1/1 aktiviert (Standard) Externe Prozesse: 5 Unternehmensrichtlinien: Inaktiv Google-Location-Service-Schlüssel: Gefunden Google-Safebrowsing-Schlüssel: Gefunden Mozilla-Location-Service-Schlüssel: Gefunden Abgesicherter Modus: false

Absturzberichte der letzten 3 Tage

Firefox-Funktionen

Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 7.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org

Externe Prozesse

Typ: Webinhalt Anzahl: 3 / 8

Typ: Erweiterung Anzahl: 1

Typ: GPU Anzahl: 1

Erweiterungen

Name: Amazon Container Version: 2.0.0 Aktiviert: true ID: @contain-amzn

Name: Amazon.de Version: 1.1 Aktiviert: true ID: amazon@search.mozilla.org

Name: Bing Version: 1.1 Aktiviert: true ID: bing@search.mozilla.org

Name: Bloody Vikings! Version: 0.9.4 Aktiviert: true ID: bloodyvikings@ffs.bplaced.net

Name: Der beste Weg deine Abonnements zu gruppieren Version: 7.0.1 Aktiviert: true ID: danabok16@gmail.com

Name: Disconnect for Facebook™ Version: 0.1.6 Aktiviert: true ID: {02bf35c3-6f86-4eb4-bea8-e70bc294a7dc}

Name: DuckDuckGo Version: 1.0 Aktiviert: true ID: ddg@search.mozilla.org

Name: DuckDuckGo Privacy Essentials Version: 2019.12.12 Aktiviert: true ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: eBay Version: 1.0 Aktiviert: true ID: ebay@search.mozilla.org

Name: Ecosia Version: 1.0 Aktiviert: true ID: ecosia@search.mozilla.org

Name: Facebook Container Version: 2.1.0 Aktiviert: true ID: @contain-facebook

Name: Ghostery – datenschutzorientierter Werbeblocker Version: 8.4.6 Aktiviert: true ID: firefox@ghostery.com

Name: Google Version: 1.0 Aktiviert: true ID: google@search.mozilla.org

Name: Google Container Version: 1.5.0 Aktiviert: true ID: @contain-google

Name: LEO Eng-Deu Version: 1.0 Aktiviert: true ID: leo_ende_de@search.mozilla.org

Name: Nano Adblocker Version: 1.0.0.140 Aktiviert: true ID: {af881826-e0f9-4b97-898a-a416dc473545}

Name: Nano Defender for Firefox Version: 15.0.0.194 Aktiviert: true ID: {fcf60470-b210-4c17-969e-9ae01491071e}

Name: Privacy Badger Version: 2020.2.19 Aktiviert: true ID: jid1-MnnxcxisBPnSXQ@jetpack

Name: Privacy Possum Version: 2019.7.18 Aktiviert: true ID: woop-NoopscooPsnSXQ@jetpack

Name: Private Bookmarks Version: 0.1.19a Aktiviert: true ID: private-bookmarks@rharel

Name: Twitter Container Version: 1.3.1 Aktiviert: true ID: @contain-twitter

Name: Wikipedia (de) Version: 1.0 Aktiviert: true ID: wikipedia@search.mozilla.org

Sicherheitssoftware

Typ:

Typ:

Typ: Windows-Firewall

[Part II]

Grafik

Allgemeine Merkmale Compositing: WebRender Asynchrones Wischen und Zoomen: Mausrad-Eingabe aktiviert; Ziehen der Bildlaufleiste aktiviert; Tastatur aktiviert; automatischer Bildlauf aktiviert WebGL-1-Treiber: WSI Info: EGL_VENDOR: Google Inc. 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(adapter LUID: 000000000105d573) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d

Hi niko.goetze

Amazon Music works fine on my Windows 10 machines.

Have you tried Windows Safe Mode (which is different from Firefox Safe Mode)?

https://support.microsoft.com/en-ca/help/12376/windows-10-start-your-pc-in-safe-mode

If Windows 10 safe mode doesn't work then try scanning your system for malware using malwarebytes.

Cheers! ...Roland

Hey Roland and sorry for this late reply. I actually kinda forgot about this ticket.

It turns out, that it seems to be a problem with my pc. Using my laptop with a synced firefox account amazon musicruns fine, even the app. I had the same add-ons, same settings, etc. Even after completly reinstalling my OS, the problem keeps occuring, so i believe something is going wrong on my end. I still haven't found a solution to this problem, but if i do, i'll reply to this thread again.

Thank you all for your help and have a nice weekend! :-)

Edit: I just remembered, that the website is now working properly in regards of playing music, but if i connect my second monitor, as soon as the music starts the monitor stops displaying my desktop and just looses the connection. It's not crashing, just flickering and turning black. That proves my point of it being some kind of windows-related problem even further, even though i have absolutly no idea, what causes such a weird problem. The app is still crashing though.

See also:

• https://support.mozilla.org/en-US/kb/send-plugin-crash-reports-help-improve-firefox

It is weird that Amazon uses Flash and not the HTML5 media player.

Does is has any effect if you disable Flash via the about:addons page (Never Activate) ?

Well, icouldn't send a crash-report before. Clicking the button didn't do anything.

No, it doesn't matter whether i had flash active or not. I can't replicate that problem now, because after the reinstallation of my OS the problem changed to this monitor-crash-thing. And again, i'm not sure if that is firefox related :D