In Firefox, in the File menu select Exit. You can then run the Flash installer.

thanks, but where do you find this menu? when i use an icon i go directly to google and when i go into control panel i don't get a menu either, so where is it? thanks for you help, this is really frustrating.

It is the menu bar at the top left of the Firefox window, where it shows File, Edit, View etc.

hi tony: thanks for trying to help me but i have nofirefox window with a menu bar on my computer so no wonder i can't find it to turn it off. i have a google page instead. i went to a firefox page but found nothing like you describe. i can't believe this is so difficult but i appreciate your help. dooley

See the attached image.

"...i have nofirefox window with a menu bar on my computer so no wonder i can't find it to turn it off..."

If the Menu Bar is not being displayed, follow the instructions below.

Menu Bar (File, Edit, View, History, Bookmarks, Tools, Help)
Firefox 3.6.x versions allow the user to hide the Menu Bar.

• Tap the ALT key or the F10 key, Menu Bar will display, click View, click Toolbars, click Menu Bar to place a check mark next to it, OR
• Press and hold the ALT key while pressing the letters VTM on your keyboard, then release the ALT key
• See: http://support.mozilla.com/en-US/kb/Menu+bar+is+missing

If you are in Full Screen Mode (no Menu Bar and no toolbars), tap the F11 key once to return to normal viewing mode:

• See: http://kb.mozillazine.org/Netbooks#Full_screen

You need to update the following:

• Shockwave Flash 10.1 r102

1. Check your plugin versions on either of the following links':
   • http://www.mozilla.com/en-US/plugincheck/
   • https://www-trunk.stage.mozilla.com/en-US/plugincheck/
   • Note: plugin check page does not have information on all plugin versions
2. Update the Flash plugin to the latest version.
   • Download and SAVE to your Desktop so you can find the installer later
   • If you do not have the current version, click on the "Player Download Center" link on the "Download and information" or "Download Manual installers" below
   • After download is complete, exit Firefox
   • Click on the installer you just downloaded and install
     • Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
   • Start Firefox and check your version again or test the installation by going back to the download link below
   • Download and information: http://www.adobe.com/software/flash/about/
     • Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
     • Use IE to go to the above site to update the IE ActiveX
   • Download Manual installers.
     • http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
     • Note separate links for:
       • Plugin for Firefox and most other browsers
       • ActiveX for IE