Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

• Download the full Firefox installer and save the file to the desktop
  https://www.mozilla.org/en-US/firefox/all.html

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

• Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

• (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
• (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

• It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
• http://kb.mozillazine.org/Uninstalling_Firefox

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.

• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/Profile_backup

• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I had done this before but I did all of this again. Still same thing happening.

I really like Mozilla but not being able to enter things is a major hassle. Please give me something that will work?

Thank you

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
• https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

After you do the above, if there is still a problem;

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

fred you say to input into the address bar and hit enter? Hitting enter is the problem...nothing happens.

Also can you tell me by what you mean by "under the main banner?"

Can plugins cause enter button to not work and how do you check since enter button does not work in Mozilla?

I did the malware checks and still no improvement. I would do the clipboard idea of Fred's but it says to input about:support than hit enter. That is the issue "enter" is not working. please advise.

extreme measure but will taking the windows back to original seetings do anything to help?

Use you mouse to mark about:support then Copy it. Mouse to the address bar, right click and select Paste And Go.

Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Thank you for this advice. But still nothing. I have never seen anything like it. I cannot get anything to go. Even with paste and go it does nothing. In the past reinstalling or other methods seemed to work but even at it's base default settings...nothing. It does not do it in any other browser (IE and Chrome). This has to be a browser issue, but what else can I try?

Something is up. Did you run all the mal-ware programs above?

Reset Firefox {web link} is a LAST RESORT ! !

Reset Firefox -- easily fix most problems

If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.

yes I did run the malware. I will try to reset again. Thank you

Ok I hve been away but did the reset. Still does nothing in the search engine boxes or address bar. literally does not take you anywhere site wise. This makes no sense. One minute the browser works and now it doesn't. No located bugs using the list you gave me to run, did resets and updated. I have even made every plug-in read as "ask to activate." Chrome is working and IE, so why did Mozilla decide to go kaput?

Okay, lets try something else.

• 1

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

• 2 Open your programs folder. Locate anything named Firefox or Mozilla

and rename it by adding .old to its name

• 3 After, reboot the computer. Now run the full installer.
• 4 If you still have problems, create a new user profile, then try again.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles We will worry about restoring your old profile later.