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Why do I keep getting this pop-up box?

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I recently installed the latest version of Firefox on my imac. I even updated after receiving the attached pop-up box. This box continues to pop-up all the time. (See attached.)

I recently installed the latest version of Firefox on my imac. I even updated after receiving the attached pop-up box. This box continues to pop-up all the time. (See attached.)

Tất cả các câu trả lời (4)

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Sorry, the image upload didn't work, you can attach the image to a reply to yourself at

https://support.mozilla.org/questions/1119538#question-reply

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I'm not a Mac person, so you might wait for someone more familiar with Mac to comment.

I have read you can update by "trashing" the Firefox application and installing the latest version. See: How to download and install Firefox on Mac.

But to try to get to the root of the problem, what I found in my research is as follows:

  • When I search in Mozilla's bug tracking system, there is active work to fix this problem that seems related: "Unable to update on mac if admin user is not the same admin user as the person who installed firefox". Any fix for that probably won't arrive for a few versions, so, let's set that aside.
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If there a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.