Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

There is an opaque blue screen appearing on tabs sometime

  • 5 trả lời
  • 1 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi Oxylatium

more options

Hello everyone,

I recently got malware in my computer by accidentally installing an application. Firefox's search engine and homepage kept changing, uninstalled the application and addons but still they kept coming back until I ran "Malware Bytes".

Now, only sometimes, I see an opaque blue layer on my tabs and the Minimize, Max, Close buttons. What is it? Does anyone has an idea? I am afraid it is related to the malware I got infected with.

Hello everyone, I recently got malware in my computer by accidentally installing an application. Firefox's search engine and homepage kept changing, uninstalled the application and addons but still they kept coming back until I ran "Malware Bytes". Now, only sometimes, I see an opaque blue layer on my tabs and the Minimize, Max, Close buttons. What is it? Does anyone has an idea? I am afraid it is related to the malware I got infected with.
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi kahafeez vào

Tất cả các câu trả lời (5)

more options

It's probably an issue with the hardware acceleration or Aero on Win 7.

Could you type about:support in the location bar and copy here the section "graphics".

more options

Oxylatium said

It's probably an issue with the hardware acceleration or Aero on Win 7. Could you type about:support in the location bar and copy here the section "graphics".

Graphics Adapter Description Intel(R) HD Graphics 3000 Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32

Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0126 DirectWrite Enabled false (6.1.7600.16385) Driver Date 1-16-2013 Driver Version 9.17.10.2963 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 162b103c Supports Hardware H264 Decoding Yes Vendor ID 0x8086 WebGL Renderer Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote true AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo

more options

2013 is old for your Intel drivers, there are drivers from 2015: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit

Could you verify your CPU is in the list of the driver release, and update the driver, please.

more options

Oxylatium said

2013 is old for your Intel drivers, there are drivers from 2015: https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit Could you verify your CPU is in the list of the driver release, and update the driver, please.

Thanks for pointing it out buddy. I have updated my drivers. Here is the updated screenshot. If this problem reappears, I will share here. Many many thanks for your support

more options

Verify too that hardware acceleration is enabled in FF settings: https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration