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updated to 57.0 wait over a minute on hold. was O.K. before. All system req'm'nts O.K.

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raffles9843
raffles9843
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Just got 100Mg update on virgin cable. Firefox was working perfectly. Downloaded Update to 57.0 .... Everything seems to have slowed down. Firefox front screen comes up Ok; start typing and occasionally there is a delay before letter shows. Then will connect to site quite normally. Select an option (say a page on Amazon) and it can "freeze" for about 20 secs? before opening page. Scrolling down page it will seem to scroll for 2-3 secs then stop for 10 then start again. I've given up on selecting video; sat there for minutes waiting to load. Running Windows 10; 4Gb ram ; AMD X4 processor; 64 bit (I'm 74, so dont know what most of this means). Any help would be most appreciated. Please use words a wrinkly like me can understand. Thanks

Just got 100Mg update on virgin cable. Firefox was working perfectly. Downloaded Update to 57.0 .... Everything seems to have slowed down. Firefox front screen comes up Ok; start typing and occasionally there is a delay before letter shows. Then will connect to site quite normally. Select an option (say a page on Amazon) and it can "freeze" for about 20 secs? before opening page. Scrolling down page it will seem to scroll for 2-3 secs then stop for 10 then start again. I've given up on selecting video; sat there for minutes waiting to load. Running Windows 10; 4Gb ram ; AMD X4 processor; 64 bit (I'm 74, so dont know what most of this means). Any help would be most appreciated. Please use words a wrinkly like me can understand. Thanks

Giải pháp được chọn

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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philipp
philipp
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Giải pháp được chọn

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

raffles9843
raffles9843 Người tạo câu hỏi
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Absolutely brilliant Philipp. You have made an old man verrry happy. Followed your instructions and problem solved. Many thanks