We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Duplicate grayed out folders

  • 6 trả lời
  • 0 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi rdr67

more options

Recently, all the sub folders in my email accounts now have grayed out duplicate folders that are empty. If I delete them, the next time I open Thunderbird, they are back. I've checked with my email provider and they don't have a clue why. The folders to DONOT show at the email server.

See attached picture. The folders I'm discussing start with "INBOX ...."

Thanks, Ron

Recently, all the sub folders in my email accounts now have grayed out duplicate folders that are empty. If I delete them, the next time I open Thunderbird, they are back. I've checked with my email provider and they don't have a clue why. The folders to DONOT show at the email server. See attached picture. The folders I'm discussing start with "INBOX ...." Thanks, Ron
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

I have solved the issue. It was a server error that required to delete the account at the server and on Thunderbird. Then recreate the account on the server, then on Thunderbird. The grayed-out folders were created by a server "spamassassin". Why no one knows, most likely something I did.

Thanks to all who helped.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (6)

more options

What do you see in Profile?

In Thunderbird

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - click on 'Open Folder - see image as guide

A new window opens showing contents of profile name folder

  • Click on 'ImapMail' folder
  • Click on the gmail mail account name folder to see contents.

Make sure window is displaying everything. Make sure you View 'details' in list format and have selected the checkbox 'File name extensions'. Create a jpg image and upload it in this forum question.

more options

Thanks for your reply. Here is the info you requested - I do not use gmail. My provider is WebHostingPad. Also, these extra grayed out folders to NOT show on iPhone or iPad mail apps. Attached is requested picture

Ron

more options

In Thunderbird

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - click on 'Open Folder

A new window opens showing contents of profile name folder

Exit Thunderbird - it's important

If using version 102* you should see a 'folderCache.json' file Delete:

  • folderCache.json
  • folderTree.json
  • panacea.dat (obselete if using 102*)
  • session.json
  • xulstore.json

Now you need to clear the cache that Windows creates in the Appdata /'Local' folder Look at the image below as a guide.

  • In windows search type : %appdata%
  • select the %appdata% file folder
  • Make sure you select the Appdata 'Local' folder - this is extremely important

- do NOT select the 'Roaming' folder because that is where all your profile data and emails atec are located.

  • Click on 'Thunderbird' folder
  • click on 'Profiles' folder
  • Delete the profile name folder - do not worry - AS this is in the 'LOCAL' and not Roaming folder it is just a cache.

It will get recreated by Windows when you restart Thunderbird.

Start Thunderbird and report on results.

more options

Followed your instructions. the file "folderCache.json" does not exist. All other files deleted.

Two files in local profile folder, not sure which one you wanted deleted. folder "xsfn34v3.default-release" is still in profile folder.

Thunderbird version 91.11.0 (32-bit) Windows version: 21H2 (OS Build 19044.1926)


Attached is picture of grayed out folders under inbox

more options

The procedure did not change the gray folder issue.

more options

Giải pháp được chọn

I have solved the issue. It was a server error that required to delete the account at the server and on Thunderbird. Then recreate the account on the server, then on Thunderbird. The grayed-out folders were created by a server "spamassassin". Why no one knows, most likely something I did.

Thanks to all who helped.