Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

crash

  • 2 trả lời
  • 5 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

fafa1846
fafa1846
more options

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed.

I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem.

Is this crash happen because of the internet security software? If you'll have time, Could you help me?

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed. I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem. Is this crash happen because of the internet security software? If you'll have time, Could you help me?

Tất cả các câu trả lời (2)

iatenine
iatenine
more options

If the crash is not occurring in safe mode then it is most likely being caused by a theme, extension or hardware acceleration. If you can recall adding anything in particular recently that may have caused this you may wish to disable or uninstall that element to see if it resolves your issue. In extreme situations, perhaps a fresh install of Firefox would be the best solution. This page should help though:

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes+when+loading+certain+pages

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See: