Hi,

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Curtis

Application Basics

Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions

Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org

Name: Norton Toolbar Version: 2014.6.1.2 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.0.3.2 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage: http://my.msn.com/ browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 browser.tabs.warnOnClose: false browser.urlbar.autocomplete.enabled: false dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 0 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1383356641 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf,audio/mpeg,audio/x-mpeg,video/mp4,audio/mp4,video/x-ms-wmv,audio/x-ms-wma,audio/3gpp,video/3gpp,audio/x- plugin.importedState: true plugin.state.np32dsw: 0 plugin.state.npvlc: 0 plugins.load_appdir_plugins: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1382561650

Graphics

Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0166 DirectWrite Enabled: false (6.2.9200.16581) Driver Date: 7-20-2012 Driver Version: 9.17.10.2817 GPU #2 Active: false GPU Accelerated Windows: 0/2 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

Application Basics
------------------

Name: Firefox
Version: 24.0
User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0

Extensions
----------

Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: troubleshooter@mozilla.org

Name: Norton Toolbar
Version: 2014.6.1.2
Enabled: false
ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection
Version: 12.0.3.2 - 1
Enabled: false
ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.startup.homepage: http://my.msn.com/
browser.startup.homepage_override.buildID: 20130910160258
browser.startup.homepage_override.mstone: 24.0
browser.tabs.warnOnClose: false
browser.urlbar.autocomplete.enabled: false
dom.mozApps.used: true
extensions.lastAppVersion: 24.0
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
layers.acceleration.disabled: true
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1383443112
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf,audio/mpeg,audio/x-mpeg,video/mp4,audio/mp4,video/x-ms-wmv,audio/x-ms-wma,audio/3gpp,video/3gpp,audio/x-
plugin.importedState: true
plugin.state.np32dsw: 0
plugin.state.npvlc: 0
plugins.load_appdir_plugins: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1382561650

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0166
DirectWrite Enabled: false (6.2.9200.16581)
Driver Date: 7-20-2012
Driver Version: 9.17.10.2817
GPU #2 Active: false
GPU Accelerated Windows: 0/2 Basic
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10
Version in use: 4.10

NSS
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSSMIME
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSSSL
Expected minimum version: 3.15.1 Basic ECC
Version in use: 3.15.1 Basic ECC

NSSUTIL
Expected minimum version: 3.15.1
Version in use: 3.15.1