Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why is it when I updated to Firefox 41, I cannot use Malwarebytes?

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy wildecoyote8

mbroeker
mbroeker
more options

I upgraded to the Firefox 41 and now I cannot use the Malwarebytes program. If I have it running before I load Firefox I get the - cannot load XPXOM - If I turn off the program then Firefox runs fine.

I upgraded to the Firefox 41 and now I cannot use the Malwarebytes program. If I have it running before I load Firefox I get the - cannot load XPXOM - If I turn off the program then Firefox runs fine.

All Replies (3)

Phoxuponyou
Phoxuponyou
more options

Malwarebytes probably blocks a DLL or other file that Firefox needs, based on previous reports of "cannot load XPCOM" errors.

Can you set Malwarebytes to allow or exclude Firefox?

Phoxuponyou
Phoxuponyou
more options

Alternatively, it could be Malwarebytes is clashing with an extension like a toolbar. Does running Firefox in Safe Mode help? Firefox Safe Mode is activated by holding Shift while you start Firefox: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode.

Phoxuponyou moo ko soppali ci

wildecoyote8
wildecoyote8
more options

Prior to firefox 41 I was able to use Sandboxie, since 41 I get the message below followed by XPCOM warning:


firefox.exe - Entry point Not Found

The procedure entry point ?Now@TimeStamp@mozilla@@SA?AV12@XZ could not be located in the dynamic link library mozglue.dll