Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tëj nañu waxtaan wii ba denc ko. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes on start

  • 5 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy philipp

more options

Crash ID: bp-24db6158-a2e5-499c-a1cc-e1c112160913

When I try to start Firefox, it shows the Crash Reporter. If I use the -safe-mode switch, it briefly (0.5 second) shows the Safe Mode start panel and then shows the Crash Reporter.

I have completely removed Firefox, using Control Panel and reinstalled the latest version. I then completely removed it and went through a reboot and removal of all files, directories, and registry keys. Still the same issue.

HELP!!

Thanks...

Crash ID: bp-24db6158-a2e5-499c-a1cc-e1c112160913 When I try to start Firefox, it shows the Crash Reporter. If I use the -safe-mode switch, it briefly (0.5 second) shows the Safe Mode start panel and then shows the Crash Reporter. I have completely removed Firefox, using Control Panel and reinstalled the latest version. I then completely removed it and went through a reboot and removal of all files, directories, and registry keys. Still the same issue. HELP!! Thanks...

Saafara biñ tànn

hi steve, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (5)

more options

Saafara yiñ Tànn

hi steve, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

more options

Thank you Phillip. This answer solved the problem.

My only concern is that when I went online to download a new version of Firefox (last night when this occurred), the latest version I saw was 43. The version I just installed is 48. Just wondering why I wasn't presented with 48 last night.

Anyway, problem solved!

more options

thanks for your feedback - unfortunately we have to serve 43.0.1 to xp and vista users on the normal download page (due to a different code-signing issue that some versions of those old operating systems are no longer compatible with). that's why i gave you the particular link for 48.0.2

more options

My Win 10 Pro 64bit system crashed and when I got it going again, Firefox would not open. Uninstalled, removed Firefox Folder and Reionstalled - Still wont start with Crash Reporter coming upd. Have sent reports but no answers.

more options

@Nasho23: please open a new question for issue, since it won't receive any attention at the bottom of an already solved thread: https://support.mozilla.org/questions/new