Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trojan detected JS/Downloader.AAL Location: C:\Users\User\AppData\Local\Mozilla\Firefox\Profiles\84yft6wu.default-1493458643649\cache2\entries\4DD0D9CD863AEEEF

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

more options

Panda Security software detected this trojan but was not able to delete it

Please could you give me the delete command to delete this directly from a command window

I am using Windows Vista

Please would you remind me how I access a command window

This is how I would try to get rid of this trojan, if I could remember how to, perhaps there is better way using the firefox system

[nb It took a week for Panda to scan my system - it goes so slow when scanning certain objects]

Thank you Barrie

Panda Security software detected this trojan but was not able to delete it Please could you give me the delete command to delete this directly from a command window I am using Windows Vista Please would you remind me how I access a command window This is how I would try to get rid of this trojan, if I could remember how to, perhaps there is better way using the firefox system [nb It took a week for Panda to scan my system - it goes so slow when scanning certain objects] Thank you Barrie

All Replies (1)

more options

There are better, faster, and free scanners available. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 27.0.0.170

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Barrie_George said

a command window

Check this link; https://www.bing.com/search?q=windows+vista+command+prompt&qs=AS&pq=windows+vista+command&sk=AS1&sc=8-21&cvid=DECD73482180418C922ACA290C9A535B&FORM=QBRE&sp=2