Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost master password

  • 1 tontu
  • 3 am na jafe-jafe bii
  • 4 views
  • i mujjee tontu mooy cor-el

more options

Hi,

Firefox requested I rest my browser to default. I did this and it has caused a major issue. All my passwords were saved in a master password in firefox and they have all been lost. Plus I cannot create a master password in firefox as it will not allow me to now. I need to get this back to how it was. Thanks.

Hi, Firefox requested I rest my browser to default. I did this and it has caused a major issue. All my passwords were saved in a master password in firefox and they have all been lost. Plus I cannot create a master password in firefox as it will not allow me to now. I need to get this back to how it was. Thanks.

Saafara biñ tànn

You can try to copy these two files from the "Old Firefox Data" folder on the desktop to the current profile folder with Firefox closed.

  • logins.json and key3.db

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (1)

more options

Saafara yiñ Tànn

You can try to copy these two files from the "Old Firefox Data" folder on the desktop to the current profile folder with Firefox closed.

  • logins.json and key3.db

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.