Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

master password recovery

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 6 views
  • i mujjee tontu mooy flora1051

more options

I had to re-install Firefox and can not open back into my previous account, currently using a new one. I do not wish to lose all of my bookmarks and saved passwords. I have tried every possible password that I have ever used without any luck. The idea of using a third party password recovery program is too much of a risk, there has to be a way to recover or fix the Master Password with out losing all of the saved data.

I had to re-install Firefox and can not open back into my previous account, currently using a new one. I do not wish to lose all of my bookmarks and saved passwords. I have tried every possible password that I have ever used without any luck. The idea of using a third party password recovery program is too much of a risk, there has to be a way to recover or fix the Master Password with out losing all of the saved data.

Saafara biñ tànn

Could you clarify:

Is the problem with your Firefox Account: you are attempting to recover data by setting up Sync using your Firefox Account passwords?

Is the problem with local files that the Firefox installer found after your reinstall, but now cannot be accessed without a Master Password? This password would need to have been entered every time you restarted Firefox, so it seems unlikely you would have forgotten this one.

If you did an uninstall-reinstall without intentionally removing your Firefox data, check out:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Note: Before closing the page, double-check that the default profile is set to what you want, in case viewing them temporarily made one the default.

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

more options

Saafara yiñ Tànn

Could you clarify:

Is the problem with your Firefox Account: you are attempting to recover data by setting up Sync using your Firefox Account passwords?

Is the problem with local files that the Firefox installer found after your reinstall, but now cannot be accessed without a Master Password? This password would need to have been entered every time you restarted Firefox, so it seems unlikely you would have forgotten this one.

If you did an uninstall-reinstall without intentionally removing your Firefox data, check out:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Note: Before closing the page, double-check that the default profile is set to what you want, in case viewing them temporarily made one the default.

more options

That fixed it, I can't thank you enough!!!!!!!

Has been a very frustrating day until now. I am so relieved, can now get back to normal.

Thank you very much!!!!