Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Constantly crashing

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 17 views
  • i mujjee tontu mooy FredMcD

more options

Report ID Date Submitted bp-7ce088a8-dfd9-4ab7-9b6f-3441b0200911 11/09/2020, 08:17 View bp-7e7147e0-4b3d-474e-a5e3-8f2850200911 11/09/2020, 08:14 View bp-813f01df-6724-487c-beae-310870200909 09/09/2020, 11:03 View bp-9e5baa22-a63e-4e72-8cbc-72e0a0200909 09/09/2020, 11:00 View bp-d39d793f-d2f8-4e7c-abfe-8cdb00200909 09/09/2020, 10:14 View bp-db31610f-612a-470b-92c6-5c22e0200828 28/08/2020, 08:28 View bp-be92854d-8596-4deb-9ccf-f4d600200827 27/08/2020, 17:01 View bp-c2c58686-c1ea-4970-a126-ec5690200827 27/08/2020, 16:00 View bp-4e37d3ad-d9e1-436b-ba87-d21260200827 27/08/2020, 09:24 View bp-3935dff7-ccb2-4129-a22f-39fe00200827 27/08/2020, 09:18 View bp-d15d2ff6-2738-42b8-869c-28f890200826 26/08/2020, 15:18 View bp-fcd3d42d-5278-487a-a647-4f3f50200826 26/08/2020, 14:27 View bp-b8cd3d99-ec9e-4c4f-9cc6-34e370200826 26/08/2020, 14:26 View bp-56954841-fd10-4fb7-a4a1-1c4470200826 26/08/2020, 10:57 View bp-75d67e26-2775-4a66-8d03-d74190200819 19/08/2020, 11:24 View bp-1fc9a5bd-3065-44c9-8108-f51530200818 18/08/2020, 15:53 View bp-320cd431-d658-4a8f-a8dd-848750200818 18/08/2020, 14:02 View bp-6f4591a5-413f-4101-8275-7402b0200818 18/08/2020, 12:48 View bp-22527a48-eb0b-4e52-8bab-8d9770200818 18/08/2020, 12:48 View bp-4b1aa7b6-99de-460d-a721-a36cb0200818 18/08/2020, 12:36 View bp-dbb7a0f8-f287-42d7-9c46-be40d0200818 18/08/2020, 12:32 View bp-63b70b9e-ec6d-4b44-b5e6-281710200818 18/08/2020, 12:29 View bp-e204f74d-e84f-4415-ae0a-3c0c80200818 18/08/2020, 09:34 View bp-96ba25b1-d48b-4841-ad4c-b2de30200818 18/08/2020, 09:10 View bp-600dc28c-b6f9-4161-a7b1-9a89d0200814 14/08/2020, 16:58 View bp-a98e41a6-9d0f-410b-bd0e-d92740200814 14/08/2020, 16:38 View bp-bf365cf8-700f-46ff-8fd2-5723d0200814 14/08/2020, 16:38 View bp-7732f9b3-9fc4-45fd-b937-a24900200814 14/08/2020, 16:38 View bp-6e03cdd5-1c53-4fd7-852f-647330200814 14/08/2020, 16:26 View bp-82fe461c-ceea-4a8b-babb-055b90200814 14/08/2020, 16:19 View bp-4b12711c-d77f-45c1-befa-d019a0200814 14/08/2020, 15:50 View bp-7657a622-d0b2-4240-b9a2-a9e390200814 14/08/2020, 15:09 View bp-0e4aa605-00b8-497e-9a3f-111960200814 14/08/2020, 14:32 View bp-0cc48199-0f97-4f80-9986-7895e0200911 11/09/2020, 08:22 View bp-d3323a90-006f-4926-ab42-8319d0200911 11/09/2020, 08:22 View bp-d2470014-8ae7-406c-b436-cade00200911 11/09/2020, 08:22 View bp-4ead7578-c186-4f7c-bfa3-a50540200911 11/09/2020, 08:22 View bp-66dccc44-07a7-4769-aa41-a91280200911 11/09/2020, 08:22 View bp-f80556ea-3ecf-4f66-8e47-776f50200911 11/09/2020, 08:22 View bp-5bb94fd6-beb0-47d1-9833-14efc0200911 11/09/2020, 08:22 View bp-905c4529-6bad-4db5-ab1e-19a1a0200911 11/09/2020, 08:22 View bp-a7c84b1b-3daa-4507-b509-a64c40200911 11/09/2020, 08:22 View bp-f85546c7-5787-4e88-bd02-95b560200911 11/09/2020, 08:22 View bp-c5c132f2-5f2b-4eb2-a8c3-3d4e80200911 11/09/2020, 08:22 View bp-bdffec45-65f9-4dfe-bf5f-b698a0200911 11/09/2020, 08:22 View bp-51a082e7-5217-4f24-9808-77b970200911 11/09/2020, 08:22 View bp-386f7216-625b-42d9-bcd7-897de0200911 11/09/2020, 08:22 View bp-0f530aec-9d9b-4f85-bcf6-f59fb0200911 11/09/2020, 08:22 View bp-0a9afac5-0e6d-495c-8315-b21af0200911 11/09/2020, 08:22 View bp-1653260f-3336-4690-b63a-5272b0200911 11/09/2020, 08:22 View bp-0d7d8693-9bcb-4b31-976f-d1f510200911 11/09/2020, 08:22 View bp-11177deb-1d1f-4b0c-9e12-249d70200911 11/09/2020, 08:22 View bp-0e7b8fd3-8c68-459f-91ea-cca340200911 11/09/2020, 08:22 View bp-83356767-8112-47f7-bfd0-4eb680200911 11/09/2020, 08:22 View bp-4c86019a-f666-40cd-9da1-7893d0200911 11/09/2020, 08:22 View bp-a5795e29-42ca-4ba6-8fce-88e750200911 11/09/2020, 08:22 View bp-080db871-d3da-42e5-85c4-7c7470200911 11/09/2020, 08:23 View bp-0c6c657e-0876-4a95-8c75-1e3c00200911 11/09/2020, 08:23 View bp-6970f663-403d-4b01-b0d8-58c800200911 11/09/2020, 08:23 View bp-79736586-b015-4635-aaea-352ea0200911 11/09/2020, 08:23 View bp-4befae3c-4b26-415b-b63d-b8ddb0200911 11/09/2020, 08:23 View bp-0ce273c0-5093-42c6-9001-c25330200911 11/09/2020, 08:23 View bp-370dd601-0058-40af-8cb3-845390200911 11/09/2020, 08:23 View bp-66ddaacf-c3b2-4c24-b443-d972e0200911 11/09/2020, 08:23 View bp-70551dac-602d-4432-b27c-631b60200911 11/09/2020, 08:23 View bp-ec5db689-6c43-458e-b0de-310dd0200911 11/09/2020, 08:23 View bp-44f4ef8c-b67e-41d7-b0d8-78dee0200911 11/09/2020, 08:23 View bp-38dfd74a-4087-4bfd-8ef7-e32aa0200911 11/09/2020, 08:23 View bp-b3f346c7-b920-443c-a790-feebe0200911 11/09/2020, 08:23 View bp-c7aac2c8-49ad-4afd-a46b-940f60200911 11/09/2020, 08:23 View bp-f2f7cd6d-37f0-4fcf-8638-514580200911 11/09/2020, 08:23 View bp-5d822d60-28d5-4650-bcce-356860200911 11/09/2020, 08:23 View bp-e0ab34f4-2619-4041-9ef6-0e4490200911 11/09/2020, 08:23 View bp-cf1953bc-c435-434e-aa4b-4a3df0200911 11/09/2020, 08:23 View bp-db14eab4-42ba-41d5-82ff-a66690200911 11/09/2020, 08:23 View bp-9836527e-f9b1-48cf-a807-5dc030200911 11/09/2020, 08:23 View

Report ID Date Submitted bp-7ce088a8-dfd9-4ab7-9b6f-3441b0200911 11/09/2020, 08:17 View bp-7e7147e0-4b3d-474e-a5e3-8f2850200911 11/09/2020, 08:14 View bp-813f01df-6724-487c-beae-310870200909 09/09/2020, 11:03 View bp-9e5baa22-a63e-4e72-8cbc-72e0a0200909 09/09/2020, 11:00 View bp-d39d793f-d2f8-4e7c-abfe-8cdb00200909 09/09/2020, 10:14 View bp-db31610f-612a-470b-92c6-5c22e0200828 28/08/2020, 08:28 View bp-be92854d-8596-4deb-9ccf-f4d600200827 27/08/2020, 17:01 View bp-c2c58686-c1ea-4970-a126-ec5690200827 27/08/2020, 16:00 View bp-4e37d3ad-d9e1-436b-ba87-d21260200827 27/08/2020, 09:24 View bp-3935dff7-ccb2-4129-a22f-39fe00200827 27/08/2020, 09:18 View bp-d15d2ff6-2738-42b8-869c-28f890200826 26/08/2020, 15:18 View bp-fcd3d42d-5278-487a-a647-4f3f50200826 26/08/2020, 14:27 View bp-b8cd3d99-ec9e-4c4f-9cc6-34e370200826 26/08/2020, 14:26 View bp-56954841-fd10-4fb7-a4a1-1c4470200826 26/08/2020, 10:57 View bp-75d67e26-2775-4a66-8d03-d74190200819 19/08/2020, 11:24 View bp-1fc9a5bd-3065-44c9-8108-f51530200818 18/08/2020, 15:53 View bp-320cd431-d658-4a8f-a8dd-848750200818 18/08/2020, 14:02 View bp-6f4591a5-413f-4101-8275-7402b0200818 18/08/2020, 12:48 View bp-22527a48-eb0b-4e52-8bab-8d9770200818 18/08/2020, 12:48 View bp-4b1aa7b6-99de-460d-a721-a36cb0200818 18/08/2020, 12:36 View bp-dbb7a0f8-f287-42d7-9c46-be40d0200818 18/08/2020, 12:32 View bp-63b70b9e-ec6d-4b44-b5e6-281710200818 18/08/2020, 12:29 View bp-e204f74d-e84f-4415-ae0a-3c0c80200818 18/08/2020, 09:34 View bp-96ba25b1-d48b-4841-ad4c-b2de30200818 18/08/2020, 09:10 View bp-600dc28c-b6f9-4161-a7b1-9a89d0200814 14/08/2020, 16:58 View bp-a98e41a6-9d0f-410b-bd0e-d92740200814 14/08/2020, 16:38 View bp-bf365cf8-700f-46ff-8fd2-5723d0200814 14/08/2020, 16:38 View bp-7732f9b3-9fc4-45fd-b937-a24900200814 14/08/2020, 16:38 View bp-6e03cdd5-1c53-4fd7-852f-647330200814 14/08/2020, 16:26 View bp-82fe461c-ceea-4a8b-babb-055b90200814 14/08/2020, 16:19 View bp-4b12711c-d77f-45c1-befa-d019a0200814 14/08/2020, 15:50 View bp-7657a622-d0b2-4240-b9a2-a9e390200814 14/08/2020, 15:09 View bp-0e4aa605-00b8-497e-9a3f-111960200814 14/08/2020, 14:32 View bp-0cc48199-0f97-4f80-9986-7895e0200911 11/09/2020, 08:22 View bp-d3323a90-006f-4926-ab42-8319d0200911 11/09/2020, 08:22 View bp-d2470014-8ae7-406c-b436-cade00200911 11/09/2020, 08:22 View bp-4ead7578-c186-4f7c-bfa3-a50540200911 11/09/2020, 08:22 View bp-66dccc44-07a7-4769-aa41-a91280200911 11/09/2020, 08:22 View bp-f80556ea-3ecf-4f66-8e47-776f50200911 11/09/2020, 08:22 View bp-5bb94fd6-beb0-47d1-9833-14efc0200911 11/09/2020, 08:22 View bp-905c4529-6bad-4db5-ab1e-19a1a0200911 11/09/2020, 08:22 View bp-a7c84b1b-3daa-4507-b509-a64c40200911 11/09/2020, 08:22 View bp-f85546c7-5787-4e88-bd02-95b560200911 11/09/2020, 08:22 View bp-c5c132f2-5f2b-4eb2-a8c3-3d4e80200911 11/09/2020, 08:22 View bp-bdffec45-65f9-4dfe-bf5f-b698a0200911 11/09/2020, 08:22 View bp-51a082e7-5217-4f24-9808-77b970200911 11/09/2020, 08:22 View bp-386f7216-625b-42d9-bcd7-897de0200911 11/09/2020, 08:22 View bp-0f530aec-9d9b-4f85-bcf6-f59fb0200911 11/09/2020, 08:22 View bp-0a9afac5-0e6d-495c-8315-b21af0200911 11/09/2020, 08:22 View bp-1653260f-3336-4690-b63a-5272b0200911 11/09/2020, 08:22 View bp-0d7d8693-9bcb-4b31-976f-d1f510200911 11/09/2020, 08:22 View bp-11177deb-1d1f-4b0c-9e12-249d70200911 11/09/2020, 08:22 View bp-0e7b8fd3-8c68-459f-91ea-cca340200911 11/09/2020, 08:22 View bp-83356767-8112-47f7-bfd0-4eb680200911 11/09/2020, 08:22 View bp-4c86019a-f666-40cd-9da1-7893d0200911 11/09/2020, 08:22 View bp-a5795e29-42ca-4ba6-8fce-88e750200911 11/09/2020, 08:22 View bp-080db871-d3da-42e5-85c4-7c7470200911 11/09/2020, 08:23 View bp-0c6c657e-0876-4a95-8c75-1e3c00200911 11/09/2020, 08:23 View bp-6970f663-403d-4b01-b0d8-58c800200911 11/09/2020, 08:23 View bp-79736586-b015-4635-aaea-352ea0200911 11/09/2020, 08:23 View bp-4befae3c-4b26-415b-b63d-b8ddb0200911 11/09/2020, 08:23 View bp-0ce273c0-5093-42c6-9001-c25330200911 11/09/2020, 08:23 View bp-370dd601-0058-40af-8cb3-845390200911 11/09/2020, 08:23 View bp-66ddaacf-c3b2-4c24-b443-d972e0200911 11/09/2020, 08:23 View bp-70551dac-602d-4432-b27c-631b60200911 11/09/2020, 08:23 View bp-ec5db689-6c43-458e-b0de-310dd0200911 11/09/2020, 08:23 View bp-44f4ef8c-b67e-41d7-b0d8-78dee0200911 11/09/2020, 08:23 View bp-38dfd74a-4087-4bfd-8ef7-e32aa0200911 11/09/2020, 08:23 View bp-b3f346c7-b920-443c-a790-feebe0200911 11/09/2020, 08:23 View bp-c7aac2c8-49ad-4afd-a46b-940f60200911 11/09/2020, 08:23 View bp-f2f7cd6d-37f0-4fcf-8638-514580200911 11/09/2020, 08:23 View bp-5d822d60-28d5-4650-bcce-356860200911 11/09/2020, 08:23 View bp-e0ab34f4-2619-4041-9ef6-0e4490200911 11/09/2020, 08:23 View bp-cf1953bc-c435-434e-aa4b-4a3df0200911 11/09/2020, 08:23 View bp-db14eab4-42ba-41d5-82ff-a66690200911 11/09/2020, 08:23 View bp-9836527e-f9b1-48cf-a807-5dc030200911 11/09/2020, 08:23 View

All Replies (2)

more options

Product Firefox Release Channel esr Version 68.12.0esr Build ID 20200817150009 (2020-08-17)

Fri, 11 Sep 2020 07:17:15 GMT bp-7ce088a8-dfd9-4ab7-9b6f-3441b0200911 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::HeapSlot::post

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++++++++ Fri, 11 Sep 2020 07:13:52 GMT bp-7e7147e0-4b3d-474e-a5e3-8f2850200911 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::movePlainObjectToTenured

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1426863 NEW --- Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::movePlainObjectToTenured +++++++++++++++++++++++++++++++++++++++++++

bp-813f01df-6724-487c-beae-310870200909 Signature: AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

mbae64.dll = Malwarebytes Anti-Exploit

klsihk64.dll = AO Kaspersky Lab

inproc_agent.dll = Kaspersky Inproc Agent

This is for Sumo's Related Bugs 1601678 ASSIGNED --- Crash in [@ AsyncShutdownTimeout | AddonManager: Waiting to start provider shutdown. | EnvironmentAddonBuilder]

1513855 RESOLVED FIXED Crash in AsyncShutdownTimeout | AddonManager: Waiting for providers to shut down. | EnvironmentAddonBuilder,XPIProvider

more options

Update Malwarebytes and Kaspersky. If the problem continues, disable them.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? If you use a fixed size for the page file then try the former and let Windows handle the page file.