Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

open browser to black screen

  • 5 tontu
  • 0 am na jafe-jafe bii
  • 20 views
  • i mujjee tontu mooy Paul

more options

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

All Replies (5)

more options

Hi

Are you trying to use Firefox for Android to capture a QR code (such as to connect Firefox Sync)?

more options

No. I am just opening the browser for the 1st time today.

more options

Are you able to take a screenshot of what you are seeing and attach it to a reply to this thread?

more options

Paul, could you give me the steps to get this done for you? Thank you.

more options

Sure, this should help:

With the screen open to what you want to screenshot, press the volume "-" button and the power button on your device at the same time.

You should hear the camera shutter sound to indicate that a screenshot has been taken.

Reply to this thread, selecting the Browse... button under the text box to find and add the screenshot.

I hope that this helps.