Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sending emails

  • 3 tontu
  • 0 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy david

more options

Hi Cannot send emails via Thunderbird. Sending an email via grahamg.d@ntlworld.com failed (as do my others addresses - not tested this time) with message "Mail server responded - Authentication Code Require (VM401). can you help please? Have been having email problems with Virgin Media for some time now and it has got worse I can receive emails

Hi Cannot send emails via Thunderbird. Sending an email via grahamg.d@ntlworld.com failed (as do my others addresses - not tested this time) with message "Mail server responded - Authentication Code Require (VM401). can you help please? Have been having email problems with Virgin Media for some time now and it has got worse I can receive emails

All Replies (3)

more options

Maybe if you post a screenshot of your SMTP server settings, someone here may have suggestions.

Helpful?

more options

Thanks David - I'll do my best but I recall being able to view SMTP, POP3 and IMAP settings but they appear to be scant and I do not appear to be able to access them. Also the password listing facility in Thunderbird is beginning to look somewhat empty. Pretty certain that I've not personally deleted them!

Sorry. Will carry out another check up. I am also having difficulties with Virgin Media emails generally as I read a rumor they were attempting to get rid of @ntlworld.com. Is there any truth in that.

Helpful?

more options

to see SMTP settings - click 'acount settings' - scroll down left side to 'Outgoing servers (SMTP) and do screenshot of the account's SMTP settings there. I know nothing about ntlworld.com Passwords are at settings>privacy&security: click 'saved passwords' and then 'show passwords'

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.