Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Preferences are not saving. Each time I start Fire Fox it acts as if it is my first time starting the program.

  • 1 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

Each time I open Fire Fox, it acts as if it is the first time I'm opening the program. The 'Welcome to Fire Fox' first-run page always shows up when I open the program.

None of my preferences, like the custom themes, save - however my bookmarks, which I chose to have transferred over from my previous Fire Fox, seem to be saving.

I have version 5.01

Also, I tried all of the steps from this help page: http://support.mozilla.com/en-US/kb/Preferences%20are%20not%20saved?s=settings+don%27t+save+after+firefox+is+closed&as=s

However, I am unable to delete or make changes (such as renaming) the Prefs file because it keeps telling me that the file is open. However, when ever I go to my task manager there is nothing under the name or description of Fire Fox running. So I can't figure out how to close this file that is supposedly still open.

Each time I open Fire Fox, it acts as if it is the first time I'm opening the program. The 'Welcome to Fire Fox' first-run page always shows up when I open the program. None of my preferences, like the custom themes, save - however my bookmarks, which I chose to have transferred over from my previous Fire Fox, seem to be saving. I have version 5.01 Also, I tried all of the steps from this help page: http://support.mozilla.com/en-US/kb/Preferences%20are%20not%20saved?s=settings+don%27t+save+after+firefox+is+closed&as=s However, I am unable to delete or make changes (such as renaming) the ''Prefs'' file because it keeps telling me that the file is open. However, when ever I go to my task manager there is nothing under the name or description of Fire Fox running. So I can't figure out how to close this file that is supposedly still open.

All Replies (1)

more options

Which security software (firewall, Anti-virus software) do you have?

Make sure that it isn't locking the .js file(s) in the Firefox Profile Folder