Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes repeatedly with crash reporter. Reinstall is no good - same problem

  • 3 iimpendulo
  • 1 inayo le ngxaki
  • 5 views
  • Impendulo yokugqibela ngu philipp

Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash report appears every time I start.

Crash ID: bp-15f22109-1638-4bb6-a673-23f942150928

Can't add any troubleshooting information as the inx appear to relate to Firefox and it doesn't work.

FF will not start in safe mode - same problem.

Everything was working 'fine' for years. Then it crashed and won't now start. A completely clean re-install (everything scrubbed first) gives the same problem - crash report appears every time I start. Crash ID: bp-15f22109-1638-4bb6-a673-23f942150928 Can't add any troubleshooting information as the inx appear to relate to Firefox and it doesn't work. FF will not start in safe mode - same problem.

Isisombulu esikhethiweyo

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Funda le mpendulo kwimeko leyo 👍 1

All Replies (3)

Isisombululo esiKhethiweyo

hi, looking at this report, it looks like it may be caused by external software on the computer. please go into your systems control panel and remove any software labled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

Huge thanks - this worked - very very impressed by speed of response. Robert

you're very welcome. thanks for the kind feedback :))