Starting yesterday morning I stopped being able to receive email from my verizon account. All of my settings are correct and my password has not changed.
I am getting the error "Could nor read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest". Nothing has changed with my email account and I can see the messages if I go to Verizon web mail so messages are being sent and received through Verizon. I just can't get them through Mozilla. Every time it polls for new messages I get the same last message it was able to read. How do I fix this?
Thanks,
Susan
Isisombulu esikhethiweyo
Since the original problem has (somehow) been resolved, can you mark the thread as 'Solved' please? Thank you.
Funda le mpendulo kwimeko leyo 👍 0All Replies (15)
I am also seeing an error: gloda.datastore ERROR got error in _asyncTrackerListener.handleError(): 19: constraint failed resource:///modules/gloda/log4moz.js
christ1 said
https://support.mozilla.org/en-US/kb/cannot-receive-messages
I went through this link before and it didn't help.
I also saw that I had the error about the TLS problem so I installed the Disable DHS add on and that didn't fix the problem either.
I also saw that I had the error about the TLS problem
What error exactly?
Can you post your Troubleshooting Information?
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports http://crash-stats.mozilla.com/report/index/bp-7b3b6103-b465-4876-8966-f73532130917 (9/17/2013) http://crash-stats.mozilla.com/report/index/bp-370c2f88-8696-44b5-9b95-c18aa2130829 (8/29/2013) http://crash-stats.mozilla.com/report/index/bp-c60314d4-46fa-4033-b2e1-210392130807 (8/7/2013) http://crash-stats.mozilla.com/report/index/bp-3e3388de-c050-4fc4-8347-84dc12130807 (8/7/2013) http://crash-stats.mozilla.com/report/index/bp-ddd425e5-3796-40de-a3a5-58e202130807 (8/7/2013)
Extensions
Disable DHE, 0.1.2, true, 5aa55fd5-6e61-4896-b186-fdc6f298ec92@mozilla
Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.4.0
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
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font.name.monospace.x-western: Consolas
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font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
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font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
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font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: bdd27049-2143-423e-a4fe-e67f5c363b4
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1448556965
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: Lexmark Pro900 Series (USB)
print.printer_HP_Officejet_Pro_8610.print_bgcolor: false
print.printer_HP_Officejet_Pro_8610.print_bgimages: false
print.printer_HP_Officejet_Pro_8610.print_colorspace:
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print.printer_HP_Officejet_Pro_8610.print_duplex: -437918235
print.printer_HP_Officejet_Pro_8610.print_edge_bottom: 0
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print.printer_HP_Officejet_Pro_8610.print_evenpages: true
print.printer_HP_Officejet_Pro_8610.print_footercenter:
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print.printer_HP_Officejet_Pro_8610.print_margin_top: 0.5
print.printer_HP_Officejet_Pro_8610.print_oddpages: true
print.printer_HP_Officejet_Pro_8610.print_orientation: 0
print.printer_HP_Officejet_Pro_8610.print_page_delay: 50
print.printer_HP_Officejet_Pro_8610.print_paper_data: 1
print.printer_HP_Officejet_Pro_8610.print_paper_height: 11.00
print.printer_HP_Officejet_Pro_8610.print_paper_name:
print.printer_HP_Officejet_Pro_8610.print_paper_size_type: 0
print.printer_HP_Officejet_Pro_8610.print_paper_size_unit: 0
print.printer_HP_Officejet_Pro_8610.print_paper_width: 8.50
print.printer_HP_Officejet_Pro_8610.print_plex_name:
print.printer_HP_Officejet_Pro_8610.print_resolution: -437918235
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print.printer_Lexmark_7100_Series.print_bgcolor: false
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print.printer_Lexmark_7100_Series.print_command:
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print.printer_Lexmark_7100_Series.print_evenpages: true
print.printer_Lexmark_7100_Series.print_footercenter:
print.printer_Lexmark_7100_Series.print_footerleft: &PT
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print.printer_Lexmark_7100_Series.print_headercenter:
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print.printer_Lexmark_7100_Series.print_printer: Lexmark 7100 Series
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print.printer_Lexmark_7100_Series.print_shrink_to_fit: true
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What TLS error?
It is in the error log for Thunderbird.
Timestamp: 12/3/2015 9:02:04 AM Warning: This site makes use of a SHA-1 Certificate; it's recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1. Source File: https://www.mozilla.org/en-US/thunderbird/release/start/?uri=/thunderbird/start/&locale=en-US&version=38.4.0&os=WINNT&buildid=20151119061742 Line: 0
The error I saw that started all of this was:
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
Not sure what I did but now I am getting my emails again. Maybe it was installing the addon. Thanks for helping.
Susan
Warning: This site makes use of a SHA-1 Certificate;
This is a warning, not an error. SHA-1 certificates won't be supported anymore in the not too distant future. But right now they still are. Installing the add-on did nothing, and I have no idea why you even did it.
Most likely it was a glitch at Verizon.
When I searched on my error most every result had a link to installing the add-on so I figured I should try it. Nothing else was coming up with any suggestions on how to fix it. The error I was getting about the:
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
Are these errors? I can uninstall the addon to see if it goes back to blocking my email. I do think we need to get away from SHA1 just getting everyone to do that is going to take some time. I don't like using the old algorithm so if I don't have to I will get rid of it.
I don't like using the old algorithm so if I don't have to I will get rid of it.
Tell that to Verizon, it's their cert, not your's.
Yeah, I know. I know some people who work for Verizon security, surprised that it is not something they make Verizon do. So I disabled the add-on and I am still getting messages so it must have been a glitch at Verizon. Thanks for your help anyway, glad it wasn't a big problem on my end.
Isisombululo esiKhethiweyo
Since the original problem has (somehow) been resolved, can you mark the thread as 'Solved' please? Thank you.