Can not get my computer to stop crashing or running very slow and then freezing up
Computer keeps freezing up runs super slow or freezes and crashes
All Replies (5)
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
bp-303762d8-0821-4566-8b26-b57fe2160809
This is the crash report
Ilungisiwe ngu amintz01
Is that the only report?
Signature: hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508
Process Type plugin Shockwave Flash Version: 22.0.0.209
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Sorry for teh delay in getting back to you, I am in Hawaii. No the flash player is definetly not teh issue. I think I infected my computer with a trojan or virus, but do not know how to clean it. I believe that is why it is running so slow or crashing my firefox
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration