Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why has Firefox stopped letting us access Animal Jam.

  • 1 phendula
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu Shadow110

more options

We have been able to access the Animal Jam web site for years. We have started getting a message that the site is not secure. We have tried all the trouble shooting suggestions but the site is still blocked.

We have been able to access the Animal Jam web site for years. We have started getting a message that the site is not secure. We have tried all the trouble shooting suggestions but the site is still blocked.

All Replies (1)

more options

Try their trouble shooting page for Flash here : https://sbiaj.zendesk.com/hc/en-us/categories/115001584427-Flash-Help or https://sbiaj.zendesk.com/hc/en-us/categories/200192580-Technical-Help

Please make sure running Latest Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Fyi: you are (maybe) running 2 Graphics Cards

adapterDescription: Intel(R) HD Graphics

adapterDescription2: NVIDIA GeForce GT 525M

You should go into your BIOS and disable the onboard Intel Chip (I think) Your also running the intel drivers by the looks of it and also a wack of Google Drivers. The Intel could be a Controller check below (which means no disable) : https://www.intel.com/content/www/us/en/support/products/80939/graphics-drivers.html Update your NVIDIA GeForce GT 525M drivers : https://www.geforce.com/drivers

Please let us know if this solved your issue or if need further assistance.