Firefox keeps crashing at the end of file download @ IPCError-browser | ShutDownKill
Hi. Firefox keeps crashing when I try to download a file, since update version 59.0.2. I'm using windows 10 64 bit. If I restart the PC It runs fine for a while, but if I put the computer to sleep and use firefox after waking it up. Browsing is fine, but if I try to save an image or download a file it crashes. The file gets saved to the download location, but if I start firefox again. The download starts over, deleting the previously downloaded file.
Ilungisiwe ngu Wayne Mery
All Replies (9)
This is a screen shot of it after trying to save the avatar in support
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I'm not sure why it didn't log the previous crashes, but this is the most recent one bp-1bbee77a-0f52-4ee6-8e5a-761670180526 5/26/2018 11:12 AM
Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393
bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 30 related bug reports including; You are not authorized to access bug 1452499
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
Note that this is an old report from 2017.
- CrashTime : Thu, 17 Aug 2017 02:46:20 GMT
I don't understand the problem. It just crashed again at download and I can see only that crash report in the browser. No other reports.
This is the screenshot of firefox which just crashed
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
Product Firefox Release Channel release Version 55.0.1 Build ID 20170809080026 OS Windows 10 OS Version 10.0.14393
bp-1bbee77a-0f52-4ee6-8e5a-761670180526 Signature: IPCError-browser | ShutDownKill
CrashTime 1502937980
Attention Sumo's there are 30 related bug reports
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64