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Emails - Thunderbird has deleted 28 "Important" tagged

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On "Compact " Thunderbird has deleteted 28 messages from Important ALSO deleted 30 messages from All Mail This is reported in "Activity Manager" as of 21st July 2018 How do I get them back

On "Compact " Thunderbird has deleteted 28 messages from Important ALSO deleted 30 messages from All Mail This is reported in "Activity Manager" as of 21st July 2018 How do I get them back

Isisombulu esikhethiweyo

Do you mean 'tagged' as important OR emails put in gmail 'Important' label/folder.

Background info: When you delete a message, it is not actually deleted. It is hidden from view and 'marked as deleted'. This is done so that you can retrieve an accidentally deleted email. when you compact, a copy of the file is created and those 'marked as deleted' emails are removed, then file is recreated.

If the folder was corrupted in some way, either through eg: a lack of compacting maintenance or AV had performed a scan on it and caused some corruption. It is possible thunderbird could either no longer detect the correct start and/or end of 'marked as deleted emails or AV had caused corruption on file and therefore lost emails.

Have you ever performed a backup of your emails so you had a copy of the backup on your computer?

If you access your Profile folders imap mail account, do you have any folder or file called *. mozmsg? If you had emails in 'Important' folder perhaps it would be called 'Important.mozmsg' ?

Funda le mpendulo kwimeko leyo 👍 0

All Replies (7)

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Compact does not delete mail.

That they are reported in activity manager, I would guess that your removed them either on another device or the google web site and that change has been synchronized to Thunderbird.

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Yes Mark - in theory it should not have BUT it has. 14 of the missing emails , even if I did had sync with another device, these ones I would not have deleted as I File those into a folder for back referencing

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There s no point continuing this conversation as you are unable to accept the fact compact can not delete mail.

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Perhaps another possibility (if this is a gmail account) is that AV trashed the important folder.

But to get back to compact, was this an automatic compact, or a manual compact?

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Hi Wayne, Yes it is a Gmail account. I don't understand about "AV trashed the important tagged items" What occurred was - I was working on one screen and the screen with the emails up on the request on "compact" came up and I allowed it to do so. One minute emails tagged Important (green colour) were there and the next they had disappeared after the compact process was completed. I know that what happened, it is frustrating from the business side of operations, but it has and I do not understand why or really what happened. I have now disabled the auto "compact" request. As to loose emails that one has not chosen to delete is not good. Was just putting the incident to Mozilla for information.

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Isisombululo esiKhethiweyo

Do you mean 'tagged' as important OR emails put in gmail 'Important' label/folder.

Background info: When you delete a message, it is not actually deleted. It is hidden from view and 'marked as deleted'. This is done so that you can retrieve an accidentally deleted email. when you compact, a copy of the file is created and those 'marked as deleted' emails are removed, then file is recreated.

If the folder was corrupted in some way, either through eg: a lack of compacting maintenance or AV had performed a scan on it and caused some corruption. It is possible thunderbird could either no longer detect the correct start and/or end of 'marked as deleted emails or AV had caused corruption on file and therefore lost emails.

Have you ever performed a backup of your emails so you had a copy of the backup on your computer?

If you access your Profile folders imap mail account, do you have any folder or file called *. mozmsg? If you had emails in 'Important' folder perhaps it would be called 'Important.mozmsg' ?

Ilungisiwe ngu Toad-Hall

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Toad-Hall, you are magnificent. You have paid attention to what my problem was and communicated to me in terminology that I could understand then apply. I really appreciate your time and effort.

Answer to question No 1. I had Tagged" them (coloured highlights) not placed them into any folder at that time.

No 2. "Background info" In reading and slowly comprehending your information then following though with that - you have helped me find the "missing/deleted" emails. They had been moved over to the "deleted folder" as a result of the compact action, I have now retrieved them.

No 3. Backing up emails. No I have never backed up emails. BUT with your explanation/advice I shall do so.