Crashes Mac, OK in Safe Mode

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Impendulo yokugqibela ngu FredMcD

5 kwiminyaka edlulileyo

9/24/19 07:17

FF 69.0.1, OSX 10.12.6, everything browser is updated. Frequent crashes in normal mode, even with all addons disabled. Stable in Safe Mode. I've been through the entire troubleshooting article and handled everything except the OS, which I can't do because of other software requirements. Crashes are hard OS crashes & reboots, not FF Crash Reporter. Most often is 'plugin_container' and less often 'kernel_task'. System is completely stable without FF running and with FF in Safe Mode. Is there anything else I can do? I deeply depend on my browser, have used FF since inception and would like to not switch to "that which is not evil" (which I'm having to use here because moz.org wouldn't let me log in in Safe Mode in FF).

Iqhotyoshelwe imifanekiso ekwisikrini

Ilungisiwe Septemba 25, 2019 13:48:43 -0700 ngu andrewm1

Answer 1 · 2019-09-24 07:17:37

WMagicModel

9/24/19 08:46

Hi andrewm1,

This may not solve your hard crashes, however Firefox Nightly may be a good alternative if you are unable to access websites in Safe Mode with Firefox.

I will look into your crashes further.

Answer 2 · 2019-09-24 07:17:37

FredMcD

9/24/19 10:14

It could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Answer 3 · 2019-09-24 07:17:37

andrewm1 Umnini wombuzo

9/24/19 11:13

That was part of the steps I already took starting with the KB troubleshooting article, going through the not In Safe Mode and extensions & hardware articles.