I am having repeated crashes on Firefox. Including in safe mode.
Over the past 2-3 days out of nowhere, my FF starts crashing after about 10 minutes, esp if I have more than 1 or 2 tabs open. I tried clearing the cache & cookies, running in safe mode, turning off all add-ons, all the usual things. I don't know what's causing it but I can't use the browser for anything under these circumstances.
All Replies (9)
Please see this support article: https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-8fa59ea3-b0ac-4f45-856a-37c0e0191221 12/21/2019 3:22 PM bp-8dee826f-fbe3-4456-b54c-1a3f80191221 12/21/2019 2:52 AM bp-5371eebc-5cd1-4af1-bf5c-48b970191221 12/21/2019 2:52 AM bp-ef21eb7a-167e-4625-a477-fe51f0191221 12/21/2019 2:40 AM bp-ec937d0f-9880-4dd0-9347-ce52b0191221 12/21/2019 2:17 AM bp-b114760c-f910-4db9-98d3-96c000191221 12/21/2019 1:40 AM bp-86e7c70b-b008-4b32-8229-c3de40191221 12/21/2019 1:40 AM bp-694405ff-6ed5-4820-a103-143ba0191221 12/21/2019 1:40 AM bp-b6ebc2ed-c229-44f1-9273-a96cc0191221 12/21/2019 1:01 AM
I have tried it in safe mode, I tried rebooting my computer, Firefox and Flash are both up to date, I've checked for updates on everything else and I seem to be up to date.
Ilungisiwe ngu cor-el
Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 10 OS Version 10.0.18362
https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?
bp-8fa59ea3-b0ac-4f45-856a-37c0e0191221 bp-ef21eb7a-167e-4625-a477-fe51f0191221 bp-ec937d0f-9880-4dd0-9347-ce52b0191221
Signature: OOM | small
Crash Reason EXCEPTION_BREAKPOINT
WRusr.dll = Webroot SecureAnywhere +++++++++++++++++++++++++++++++++++++++++ bp-8dee826f-fbe3-4456-b54c-1a3f80191221 Signature: OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::InternalBarrierMethods<T>::postBarrier
Crash Reason EXCEPTION_BREAKPOINT
WRusr.dll = Webroot SecureAnywhere
This is for Sumo's Related Bugs 1525078 NEW --- Crashing very often - EXCEPTION_BREAKPOINT [@ OOM | small ] +++++++++++++++++++++++++++++++++++++++++ bp-5371eebc-5cd1-4af1-bf5c-48b970191221 Signature: mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read
MOZ_CRASH Reason (Sanitized) IPDL error: "Error deserializing 'data' (SerializedStructuredCloneBuffer) member of 'ClonedMessageData'". abort()ing as a result.
Crash Reason EXCEPTION_BREAKPOINT
WRusr.dll = Webroot SecureAnywhere
This is for Sumo's Related Bugs 1600032 RESOLVED FIXED IPC crashes with fatal error msg: Error deserializing 'textureParent' (PTexture) member of 'TimedTexture'
1580934 NEW --- Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read] (Error deserializing 'securityInfo')
1562616 VERIFIED FIXED Crash in [@ mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::ReadIPDLParam<T>]
1561976 REOPENED --- Crash with gfx.use-glx-texture-from-pixmap;true
1473600 NEW --- Crash in mozilla::ipc::FatalError | mozilla::ipc::IProtocol::HandleFatalError | mozilla::ipc::IPDLParamTraits<T>::Read
Update Webroot SecureAnywhere. If the problem continues, disable it.
MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available.
Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page file ?
If you use a fixed size the try the automatic setting.
FredMcD said
Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 10 OS Version 10.0.18362 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?
It says it's the latest version. I can check again.
FredMcD said
Update Webroot SecureAnywhere. If the problem continues, disable it. There's no way to upgrade it. It's through Best Buy and they do automatic upgrades. I can't find a newer version of it anywhere on the site.
MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?
You will need a thumb or disk drive to install it on.
I honestly don't know which version to download or how to run it. There's no info on the page and I'm completely lost as to how to do this. Any further instructions would help. Thanks.
Ilungisiwe ngu janarchy
cor-el said
The crash reports are OOM (out of memory) reports where not enough contiguous free memory is available. Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page file ? If you use a fixed size the try the automatic setting.
There was a fixed size although I've never touched that setting. I switched it to automatic. Will let you know if that helps at all. I'm using Chrome now and it's seemingly stable.