Long time Thunderbird user that also cannot receive emails after the 115.3.2 update. Clicking on get mail does nothing, it gives no error message, no notification of any kind. I can send mail OK.

I contacted my IP source, Empire Access, they said everything is OK at their end. My email account with them works fine and my gmail account works fine. Messages from my gmail get passed along to my IP mail account and Thunderbird is linked

I hope this issue gets resolved because I really don't want to go through the pain in the butt off using a new program.

glindathegood,

Secure mail key - yes, AT&T/Yahoo required OAuth for their products starting a few years ago so I have had OAuth for a while now.

Secure mail key and OAuth2 authentication are two entirely different things.

INCOMING: account1, , (pop3) inbound.att.net:995, SSL, passwordCleartext

As per your troubleshooting information above you're not using OAuth2 authentication, so you have to use a secure mail key. https://www.att.com/support/article/email-support/KM1240308

It's good to see so many people trying to solve this issue with TB 115. I've avidly read/attempted/tried all of them without success. It's gotten too difficult to use/troubleshoot being a "average" person, so I have moved on away from TB entirely. Went to a paid mail program that has tech support, love it. Good luck to everyone still working to solve the issue.

I had the same problem, not receiving mail mail after the last upgrade. After checking on the many support sites I decided to do as suggested above. I switched from Normal Password to OAuth and tried Get Messages and Thunderbird began contacting my provider (it didn't do that after the upgrade). It did not retrieve mail but it was actually doing something. I switched back to normal password, tried Get Messages again and was asked to enter my password. After doing so I am now receiving mail again. Hope this continues and is a bit helpful.

Mike, thanks, that sounds like a good tip! I appreciate all the people who have shared tips here.

My Thunderbird is running now again after last week's update. I am guessing whatever was going on between TB and Yahoo Mail (which seems to be a common denominator for many of us) was resolved by this. I hope everyone else here also finds TB working again!

Has anyone tried the Thunderbird 4 beta software to see if that would fix the download issue in this thread?

I have come to the opinion that deleting TB, rebooting the computer and re-installing TB is useless. I've deleted all old download files, webmail files, any older file/cache that even remotely refers to TB or mozilla. When the "new" TB file loads up it looks exactly like the deleted version up to and including any emails or address's. The new program should, I think, come in blank, new and requiring initial account setup. It doesn't.

Reinstalling the program itself rarely fixes anything because the problem usually has nothing to do with the program but is related to your profile data which includes everything to do with the accounts.

When the new TB was started - before you could perform any set up an account - it shows all your original emails account etc - WHY because all the profile data is not stored in the same location as the program for very obvious reasons and it seems you did not delete it.

If anyone has a connection problem regarding a pop mail account then are are a couple of things that frequently cause download issues.

1. Account Settings are not up to date. Do not use old insecure server settings when more secure settings are available.

2. Anything to do with 'Passwords' for accounts that use a Yahoo server must set up 2FA and generate an app specific password to use in Thunderbird. This does not apply if anyone is using Auhentication Method: Oauth. But if using Authentication Method: Normal Password' then you need to use an app generated password and this applies to both incoming and outgoing smtp server settings. Please read.

• https://help.yahoo.com/kb/add-two-step-verification-extra-security-sln5013.html
• https://help.yahoo.com/kb/learn-generate-password-sln15241.html

3. Pop accounts do have limits on number of emails they can store on server. Reach that limit and suddenly you cannot send or cannot receive emails until emails are deleted off the server via webmail. Meaning if you delete a few old emails via webmail account then suddenly it starts working again, but not for long. In webmail account perform a serious major deletion of all your old emails. This problem particulary effects POP mail accounts because they do not get offered as much space as IMAP and people forget to delete old mail from webmail accounts, they tend to download and leave copy on server.

4. Sometimes a blockage occurs due to a bad email. Usually fixed by emptying the webmail server Spam folder or access webmail Inbox - read and move to another foler or delete the oldest email which has not been downloaded to Pop account.

5. Anti-Virus products intervening downloads, scanning etc and causing non responsive issues so server times out or they think an email is no good so they end up trying to fix a file not understanding it may contain hundreds of emails. Basic rule do not let any AV mess around with your storage of mail.

Please note: Thunderbird does not show remote content by default for a good reason. Do not be conned by emails that tempt you to clickon stuff which has a different link than it seems or open any attachment because you are curious. Any bad email will not cause a problem providing you do not start trying to be curious about attachments or randomly start clicking on links. Simply delete the email and then compact the folder and email is gone - zapped and does not need to 'fixed' by any AV. If you like using a AV to scan incoming documents which is a reasonable function, then do not let AV scan profile folders in scheduled scans and set up AV to ask what to do - never fix anything automatically until you know what it's fixing. Never let it fix anything to do with Thunderbird. There are other ways of dealing with it which are just as easy and less risky of losing emails.

I tried everything and then decided to add a new secure password from AT&T to fix my Thunderbird not getting email issue. Logged into my AT&T account and clicked on chat and asked the robot how to manage my secure passwords since I had one from years ago and that did not work when I tried it. The robot gave detailed instructions and the new secure password worked. Some other documentation on AT&T's server said that they recently changed to requiring a secure password for mail accounts and specifically mentioned Thunderbird as not being able to handle secure passwords. But the secure password solved my Thunderbird not getting email problems. Hope it lasts. The secure password shows up in my Thunderbird passwords for my login.yahoo.com So if you get a secure password, just enter it when Thunderbird asks for your password. Why several people at the Yahoo help desk did not tell me this shows how bad AT&T help is.

My last post about my secure password solving all my problems was not totally correct. Checking everything out today I find that the POP version of my AT&T/yahoo/currently account still does not get messages but the IMAP version of my AT&T/yahoo/currently works fine. The POP version says it is checking inbox but never brings down new messages no matter how I change the settings.

No emails on TB on my laptop since 115 update. Not super tech-savvy, but tried restarting, altering antivirus etc. Same email account on old pc through windows mail still ok, so it looks like a thunderbird issue. I don't use any add-ons.

 Application Basics
   Name: Thunderbird
   Version: 115.4.1
   Build ID: 20231024181440
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.4.1
   OS: Windows_NT 10.0 22621
   OS Theme:

   Launcher Process: Enabled

Multiprocess Windows: 0/0 Fission Windows: 0/0

    Enabled by default

Remote Processes: 2 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Memory Size (RAM): 15.3 GB Disk Space Available: 356 GB

Mail and News Accounts

 account1:
   INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext
   OUTGOING: , smtp.westnet.com.au:587, alwaysSTARTTLS, passwordCleartext, true

 account2:
   INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

 Libraries
   Library
   Status
   Expected minimum version
   Version in use
   Path

   RNP (OpenPGP)
   OK
   0.17.0
   0.17.0+PR2073.MZLA.115.4.1
   C:\Program Files\Mozilla Thunderbird\rnp.dll

 Calendar Settings
   Home
   Name
   Value

   Name:
   Type: storage
   Disabled: true
   Username:
   URI:
   Refresh Interval:
   Read-only:
   Suppress Alarms:
   Cache Enabled:
   iMIP Identity: id1
   iMIP Disabled:
   iMIP Account:
   Organizer Id:
   Force Email Scheduling:
   Popup Alarms Supported:
   Alarms on Invitation Supported:
   Max Alarms Per Event:
   Attachment Supported:
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   Privacy State Supported:
   Priority Supported: true
   Event Supported:
   Task Supported:
   Local Time Supported:
   UTC/GMT Supported:
   Auto-Scheduling Supported:

Crash Reports for the Last 3 Days

Remote Processes

 Type: Count
   GPU: 1
   Isolated Web Content: 1

Add-ons

   Name
   Type
   Version
   Enabled
   ID

     English (Australian) Dictionary
     dictionary
     2.2.1webext
     true
     en-AU@dictionaries.addons.mozilla.org

    Amazon.co.uk
     extension
     1.1
     true
     amazon@search.mozilla.org

     Bing
     extension
     1.0
     true
     bing@search.mozilla.org

     DuckDuckGo
     extension
     1.0
     true
     ddg@search.mozilla.org

     Google
     extension
     1.0
     true
     google@search.mozilla.org

     Wikipedia (en)
     extension
     1.0
     true
     wikipedia@search.mozilla.org

     Language: English (GB)
     locale
     115.4.20231024.181440
     true
     langpack-en-GB@thunderbird.mozilla.org

Security Software

 Type: Name
    Antivirus: Norton 360
    Antispyware:
    Firewall: Norton 360

 Graphics
    Features
    Compositing: WebRender
    Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
    WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (AMD)

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Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

re :INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext

You will not get anything because you are not using the correct server settings.

The account was initially set up as a POP mail account, but you are trying to use the imap server name with insecure connecton.

According to website: https://help.iinet.net.au/email-settings POP or IMAP incoming use this server name: mail.westnet.com.au Pop Port: 995 Connection SEcurity: SSL/TLS Authentication Method: Normal Password User name: either first part of email address the bit before the '@' OR full email address.

I had the same issue as recorded by my previous posts. My Pop yahoo/currently account suddenly connected again using Thunderbird a day ago. Hope it lasts. My problem was related to AT&T/yahoo/currently (all the same company but different servers I think) establishing a secure password requirement but Thunderbird's POP server did not seem to have the OAuth2 Authentication method option. I setup a IMAP account in Thunderbird which allowed OAuth2 Authentication and have been receiving my email from that IMAP account. I just checked and Thunderbird's POP account now has an authentication OAuth2 option so my issue may have been fixed that way.

dandar said

Is there a straightforward way to get emails up & running again? I'm not getting an error or anything, just NO movement. Or things to troubleshoot? I'm not a tech whiz, but I can have a go. Been over a week now.

re :INCOMING: account1, , (pop3) imap.westnet.com.au:110, alwaysSTARTTLS, passwordCleartext

You will not get anything because you are not using the correct server settings.

The account was initially set up as a POP mail account, but you are trying to use the imap server name with insecure connecton.

According to website: https://help.iinet.net.au/email-settings POP or IMAP incoming use this server name: mail.westnet.com.au Pop Port: 995 Connection SEcurity: SSL/TLS Authentication Method: Normal Password User name: either first part of email address the bit before the '@' OR full email address.

Thank you. I had tried switching between pop and imap, but didn't know enough to change the other settings. I have emails again!

Hi all:

Since glindathegood's question was solved and they were the original question asker, I am locking this thread. If you have issues, please continue in your question thread or start a new question thread.

Cheers! ....Roland