Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot connect to gmail server

  • 4 iimpendulo
  • 0 inale ngxaki
  • 4 views
  • Impendulo yokugqibela ngu Wayne Mery

more options

Could not connect to mail server imap.gmail.com; the connection was refused.

An error occurred during a connection to live.thunderbird.net. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Could not connect to mail server imap.gmail.com; the connection was refused. An error occurred during a connection to live.thunderbird.net. PR_END_OF_FILE_ERROR Error code: PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Ilungisiwe ngu Wayne Mery

All Replies (4)

more options

Hello there We have read the question We try to help

I could not get connected to the server. That error message appeared on that desktop or laptop screen.


The first thing to do is to create a new profile and to move the bookmarks that are there to the other profile ,then things are fixed and you are ok to use the new profile and remove the old one.

Also VPN use could block certain subjects. Try to turnt it off and see if it solve some of the issue s here . Antivirus programs like Avast, Kaspersky ,BitDefender ,the use of them could or can behave aggressively to some other subjects of use from it like blocking traffic and that is creating that error of you ,it might be that the method of syncing with some desktop and mobile devices with the use of WiFi or cable usage ,that Firefox profile of that version is getting that error and can be corrupted of that use of that sync method that way , even with normal use of sync method ,try to get a new profile in the latest software release from Thunderbird.

Greetings Firefox volunteer

Ilungisiwe ngu Googlethunderbird

Helpful?

more options

Hello there

https://www.thunderbird.net/en-US/thunderbird/releases/ Greetings Firefox volunteer

Helpful?

more options

Hello there

To solve these written issues .

Disable vpn and antivirus. Take a new profile from Firefox. Or reset Firefox SSL. The best method to avoid this error in the future if the situation is fixed again is to avoid vpn and other settings from the past and also try a another antivirus suite or turn off the live action protection and leave the SSL configuration on the right side and do not mess or configure with these settings again. Also the same recept for these other or G mail accounts . Thank you to help you.



Greetings Firefox volunteer.

Ilungisiwe ngu Googlethunderbird

Helpful?

more options

Jacob,

Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Does problem change? Please post your results

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.