We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have no problem getting to web sites but "buttons" within web site don't work.

  • 1 phendula
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

more options

example - I go to my email account - it displays properly - but I can't select, read delete or do anything within the account.. I've uninstalled and reinstalled Firefox, Java and Flashplayer - and it's still not working.

example - I go to my email account - it displays properly - but I can't select, read delete or do anything within the account.. I've uninstalled and reinstalled Firefox, Java and Flashplayer - and it's still not working.

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).


Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: