Firefox crashes
After following the steps found here(http://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help) with no luck. The crash doesn't occur when I open in Safe Mode. The crash will occur sporadicly - sometimes after a few hours, sometimes when the computer isn't being used (Itend to leave my machine running 24/7, and have come home/woke up to find Firefox has crashed when not being used).
All Replies (6)
That is a crash report from Firefox 9.0.1 with the Flash plugin.
Are you sure that the report is from the current Firefox version that you use and not an old one from the past (check the file date)?
If you installed an older Firefox version then please update to the current release.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://hacks.mozilla.org/2010/09/hardware-acceleration/
The crash report I submitted is dated 2012-09-23 23:54:07. I am running Firefox version 15.0.1. I've already tried to disable the hardware acceleration, but the crashes still occur.
If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
You can check for problems caused by recent Flash updates and try these:
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
- disable protected mode in Flash 11.3 and later
- disable hardware acceleration in the Flash plugin
- downgrade to Flash 11.2 or 10.3
It just crashed again, after I disabled ALL extensions & add-ons. So my next step will be to uninstall then reinstall Firefox. But before I do that, how do I save/copy/move my history & bookmarks so that I don't lose them when I uninstall???
And as found in my "Troubleshooting Information", I am running version 15.0.1:
Application Basics
Name
Firefox
Version
15.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
DivX Plus Web Player HTML5
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
QuickFinder
1.0
false
{E3D86202-CC7F-4870-8CCF-60319C0AF7BC}
RealPlayer Browser Record Plugin
15.0.6
false
{0153E448-190B-4987-BDE1-F256CADA672F}
ZoneAlarm Security Engine
1.5.350.0
false
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Important Modified Preferences
Name
Value
accessibility.blockautorefresh
true
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
532480
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120905151427
browser.startup.homepage_override.mstone
15.0.1
extensions.lastAppVersion
15.0.1
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
83863
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce GT 240
Vendor ID
0x10de
Device ID
0x0ca3
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.9107
Driver Date
9-27-2009
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
JavaScript
Incremental GC
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.1
4.9.1
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
Here's what I've tried so far:
I COMPLETELY uninstalled Firefox, including my personal data, restarted my computer, then reinstalled FF 15.0.1 (after doing the same but keeping my personal data, only to have it still crash). Well this didn't work as Firefox still crashed. I had no extensions or add-ons added, let alone enabled.