Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

"1 item" and pointed finger inside message box. Is there a fix for this problem?

  • 1 phendula
  • 8 inale ngxaki
  • 5 views
  • Impendulo yokugqibela ngu user633449

ChiGuy
ChiGuy
more options

When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

When I'm in e-mail, I get a hand with the pointed finger and a message box saying "1 item". The hand and box follow my pointer around the screen but I can't open up any e-mails. The only way out of it is to go up to Hotmail on top, select it and them select "In-Box." This only occurs in Firefox. Internet Explorer works fine and I never have the problem.

All Replies (1)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!