Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't watch 4OD or Demand 5 using firefox. I used to be able to - now there is just a grey screen

  • 2 iimpendulo
  • 5 inale ngxaki
  • 19 views
  • Impendulo yokugqibela ngu roofpant

more options

I can watch 4OD and Demand 5 using Internet Explorer, but I get all the annoying adverts. I used to use iGoogle instead, which got rid of all the adverts, but recently this has stopped working, and now there is just a grey screen where the video should be. So I tried Firefox instead, which is just the same. I assume that Channel 4 and Channel 5 have done something to stop people watching their programmes on iGoogle or Firefox without having to endure the adverts. Is there any thing I can do. I run Windows 7 Home Premium on a standard Advent desktop.

I can watch 4OD and Demand 5 using Internet Explorer, but I get all the annoying adverts. I used to use iGoogle instead, which got rid of all the adverts, but recently this has stopped working, and now there is just a grey screen where the video should be. So I tried Firefox instead, which is just the same. I assume that Channel 4 and Channel 5 have done something to stop people watching their programmes on iGoogle or Firefox without having to endure the adverts. Is there any thing I can do. I run Windows 7 Home Premium on a standard Advent desktop.

Isisombulu esikhethiweyo

Updating the shockwave flash plugin seems to have solved the problem.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (2)

more options

I could not run anything on Demand 5 because of my IP adress - "THE VIDEO YOU ARE TRYING TO WATCH...), so I could not check further.

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Isisombululo esiKhethiweyo

Updating the shockwave flash plugin seems to have solved the problem.