Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my firefox will not work with win8.1

  • 2 iimpendulo
  • 14 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

more options

Firefox worked well on my Win8 quad core while Microsoft Explorer constantly crashes. After upgrading to this new Win8.1 today, Firefox will not connect and basically acts as if there is no internet connection at all.

Firefox worked well on my Win8 quad core while Microsoft Explorer constantly crashes. After upgrading to this new Win8.1 today, Firefox will not connect and basically acts as if there is no internet connection at all.

All Replies (2)

more options

Have you tried ALL the simple troubleshooting at the Websites don't load - troubleshoot and fix error messages article?

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See: