Hello Sandra69, any luck if close firefox from menu bar > Firefox menu > Quit Firefox, leave it a few seconds closed and open it again, and try again the command.

thank you

I have tried that many times as well as rebooting the Mac. Nothing has worked.

Hello Sandra69, try the next  : /Applications/Firefox.app/Contents/MacOS/firefox-bin -CreateProfile test

AdapterDeviceID: 0x a26 AdapterVendorID: 0x8086 BuildID: 20131205075310 CrashTime: 1388421380 InstallTime: 1388024382 That did nothing. It is OS x 10.9

This is the crash report : Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 79983 StartupTime: 1388421380 Throttleable: 1 Vendor: Mozilla Version: 26.0

The ec8030f7-c20a-464f-9b0e-13a3a9e97384 is a extension folder, see in the next link:

Example

For example, if you've created a standalone application for Mac OS X that includes a plugin for Firefox, your installer would extract its extensions files to the following folder: /Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/

https://developer.mozilla.org/en-US/Add-ons/Installing_extensions

Edit : see also : Target applications' GUIDs

For the crashes :

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

I do not use Mac.s, but if you try

• " /applications/firefox.app/contents/macos/firefox-bin"
  i.e. without the -profilemanager argument.
  Does firefox open ok as expected?
• If they are Firefox crashes can you provide a couple of the Crash IDs
  • Navigate to about:crashes look for Crash IDs beginning bp- and paste the strings into your next reply
  • See Troubleshoot Firefox crashes (closing or quitting unexpectedly)

May I enquire: why are you trying to create a new profile is this because you already have a pre-existing Firefox problem you are trying to troubleshoot ?

bp-39d897ca-343c-414b-bd37-8fe372131231 12/31/13 8:28 AM
bp-41e5d772-558a-4fd3-b360-bd3e82131210 12/10/13 3:05 PM
bp-e412cd99-c82e-44cb-90fa-0afdb2131210 12/10/13 3:04 PM
06280099-E2A4-4DDE-8459-5458C1B34943 12/10/13 2:59 PM
bp-c010c69b-732e-4857-9cfc-757092131210 12/10/13 2:59 PM

@john No there is nothing wrong with my firefox that I can see. I need the second profile for work.

You can also do a check for corrupted and duplicate fonts and other font issues:

• http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
• http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

OK Sandra good to know it was not because of an existing problem.

Did you try the command with the -profilemanager part missing ? If the command-line is otherwise correct that will start up Firefox. If it does not then there is some thing wrong with the typing or filepath.

No doubt cor-elhas spotted something in your crash Ids

For forum cross referencing purposes

• Report for Crash IDs
  bp-39d897ca-343c-414b-bd37-8fe372131231
  bp-41e5d772-558a-4fd3-b360-bd3e82131210
  bp-e412cd99-c82e-44cb-90fa-0afdb2131210
• Crash Signature: CoreFoundation@0x11e8b

edit fixed links

I have opened jus the Bin and it works fine. It seems only when I add the -profilemanager it crashes. So far still nothing has worked

I have the same problem when I use Imacros plugin. Any tips to reduce Firefox memory usage?

Hi UnlockBoot,

I amnot sure if you mean you have a crash,or a crash when attempting to use profile manager.

To get a good answer it is probably best to start your own thread
(As the guidelines suggest).

….  do not re-use existing threads started by others, even if they are seemingly on the same subject.   ….

1. Please use /questions/new
2. Please try to follow the prompts and include troubleshooting info when you do that. (There is a green button to automate the process. Use that, or if you encounter problems doing so mention that in the new thread.)
3. You may wish to post back here; afterwards; to confirm you started a new thread. Others may wish to follow it.

• Note this thread is /questions/981797 (permalink) ^(meaning)

• See this article for tips on memory use and problems
  Firefox uses too much memory or CPU resources - How to fix

I have checked for corrupted and duplicate fonts and other font and everything seems fine. Any other ideas?

You can use one of these to start Firefox in Safe Mode:

• On Mac, hold down the Options key while starting Firefox
• https://support.mozilla.org/kb/Safe+Mode

If this helps to start Firefox then disable hardware acceleration (you need to close and restart Firefox).

• Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I am not having a problem starting fire fox. It starts up fine. What I am having problems with is making a new profile to run another fire fox for work. As I said when I try to create a new profile I type in the command " /applications/firefox.app/contents/macos/firefox-bin -profilemanager" and it pops up a crash report.

Sandra, Looks like we forgot about you !

Did you solve the problems ?

• Does it still crash when you try to use the profile manager ?
• Did you create the new profile needed for work ?

It would be possible to try using a standalone profile manager or manually creating a new profile.

Nothing has helped. Still can not make another profile. The problem is that work wants me to use fire fox 3.8.6. But of course on the home computer I use an up to date fire fox. So for right now I am running it on my PC not my Mac. Makes me a bit sad but I don't know what else to do at this point. If there is a way to manually create a profile I would like to know how?

Hi Sandra

I am not the best person to help you with this but I will at least comment and provide links to what I hope may be helpful articles. If necessary I will try to actively find someone more knowledgeable about Mac.s or maybe someone else will see this and comment further anyhow.

I am only running 64 bit versions of Firefox. I do not run fx3.6 . I do not use Mac.s these days.

• Old Firefox 3.6 is going to be 32 bit I think
  • It may well use different profile files to those that current versions do. I imagine a fully created profile from a current Firefox Release will crash or otherwise cause Fx3.6 to fail.
  • I presume you have installed Firefox 3.6 already ?
    • Can you confirm it is installed and working ?
    • If it is it already has a profile ?
    • If it is not then you do not need a profile for it !
    • Is it only Fx 3.6 that can not create new profiles ?
    •  ?? Presumably ?? It will need a 32 bit suitable install locations and 32bit libraries. (As I said I am not familiar with a Mac )
• Does the current Release Firefox create new profiles ok ?
• There is a standalone profile manager
  • See https://developer.mozilla.org/en-US/docs/Profile_Manager
    For instructions and download links
• Manually creating profiles takes advantage of the fact that Firefox creates profiles if the profiles.ini file is correctly edited.
  • http://kb.mozillazine.org/Profiles.ini_file
  • Also note temporarily renaming profiles ini whilst Firefox is closed creates a new default folder when Firefox restarts.
    http://kb.mozillazine.org/Creating_a_new_default_profile
  • Also see http://kb.mozillazine.org/Bypassing_the_Profile_Manager#Creating_a_profile_that_is_not_listed_in_the_Profile_Manager
    But I suspect you would get a crash trying that.

Read the linked articles answer the questions and if necessary I will put out a shout for someone else to help you.

You could by the way mention to your Work IT person that there is a Firefox especially for Work use Firefox ESR. You never know they may upgrade.

• see http://www.mozilla.org/en-US/firefox/organizations/

Did you check for issues with the profiles.ini file (i.e. the permissions)?

• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://kb.mozillazine.org/profiles.ini_file